Client Experience & Enrollment Specialist

Canadian Contemporary School of Art (CCSA) – Toronto

About Us The Canadian Contemporary School of Art (CCSA) offers thoughtful, process-driven art programs for children and teens in Toronto. Our approach focuses on developing strong artistic skills while encouraging creativity, confidence, and independent thinking in a supportive and inspiring environment.

As our programs continue to grow, we are expanding our team.

About the Role

We are looking for an energetic, confident, and highly personable individual who enjoys working with people and is motivated by results.

This role is centered around creating a welcoming and engaging experience for families while actively driving enrollment. You will play a key role in helping families discover the right programs for their children, guiding them through the decision-making process, and ensuring a smooth journey from first inquiry to registration.

In addition, you will contribute to the planning and coordination of events, exhibitions, and special programs that support community engagement and program growth.

Key Responsibilities

Client Experience & Communication

• Respond to inquiries from parents in a warm, confident, and engaging manner
• Build trust quickly and represent CCSA with professionalism and clarity
• Guide families in selecting the most suitable programs

Enrollment & Sales

• Take ownership of converting inquiries into registrations
• Confidently guide conversations toward enrollment
• Follow up consistently with prospective families
• Track and manage leads to ensure strong conversion rates
• Contribute to maintaining and growing program enrollment

Events & Growth Initiatives

• Support and coordinate exhibitions, open houses, and special events
• Help create welcoming, high-energy experiences that attract new families
• Engage with visitors and introduce them to CCSA programs

Program & Studio Coordination

• Support class organization, scheduling, and student placement
• Coordinate with instructors to ensure smooth daily operations
• Help maintain a polished, organized, and welcoming studio environment

Who You Are

• Naturally outgoing, energetic, and confident speaking with people
• A strong communicator with excellent written and spoken English
• Comfortable guiding conversations and influencing decisions
• Results-oriented and motivated by achieving goals
• Proactive, resourceful, and able to take initiative
• Highly organized and capable of managing multiple responsibilities

A Great Fit If You…

• Enjoy connecting with people and building relationships
• Have a natural ability to turn conversations into commitments
• Bring positive energy into a space and engage those around you
• Take ownership and care about outcomes, not just tasks

Nice to Have

• Experience in sales, client-facing roles, or enrollment-based environments
• Experience in education, arts, or working with children
• Familiarity with CRM, scheduling, or registration systems

Why Join CCSA

• Be part of a creative and inspiring environment
• Work alongside artists and educators
• Play a meaningful role in growing a respected art school
• Opportunity to grow into a larger role over time

To Apply

Please send your resume along with a short note describing your experience and how you approach working with clients and guiding them toward decisions.

Pay: $20.00-$22.00 per hour

Benefits

• On-site parking
• Tuition reimbursement

Application question(s):

• A parent is interested but says they want to “think about it.” What would you say or do next?

(We are looking for how you guide the conversation, not just politeness.)

Tell us about a time you convinced someone to make a decision they were unsure about. What did you do?

How do you personally handle rejection or hesitation from clients? What is your approach to follow-up?

Are you currently living in Toronto and available for daily in-person work at our studio? Please confirm your location and commute.

Work Location: In person