Workplace Technology Support Specialist

Campfire is Canada's expert in delivering Managed Services for Apple and mixed-platform environments. We are on the search for someone who is early in their IT career and is looking for a long term company where they can deliver excellence and advance their career. This position is at our Winnipeg Office, but you will join a cross Canada team of colleagues, and support clients from many provinces.

Role Description

Campfire’s Workplace Technology Support Specialists are our first level of customer and technical support specialists. When our internal and external clients reach out to Campfire for assistance, our Workplace Technology Support Specialists are their first point in their technology support journey. As such, this is a role that prioritizes strong customer service skills, in addition to basic to intermediate technical support skills.

Role Relationships

• Workplace Technology Support Specialists report to the Manager, Technology Support Services
• Workplace Technology Support Specialists will work closely with, but do not report to, Senior Workplace Technology Support Specialists

Role-Based Responsibilities

• Support for end-user technical support issues such as solving system, application, and problems using information available in Campfire’s knowledge management systems
• Incident documentation and resolution within Campfire’s service management/ticketing systems
• Fulfilling service desk requests within the scope of the service catalogue, including:
• Hardware moves, adds, changes
• Password resets
• Software installation for standard, known software
• Other standard and known service requests
• Participate in asset lifecycle management processes, including onboarding, inventorying, and retiring workplace technology assets
• Prepare and provide communication and training for end-users based on information provided from senior technical resources, or information available in the knowledge management system
• Detection of potential major incidents and problems as reported by end-users
• Escalate unresolved issues to tier 2 personnel

Role Qualifications

• Technical training, which may include post-secondary training, vendor specific certifications, and/or verifiable self-study in the following domains
• Microsoft Windows
• Apple macOS
• Apple iOS
• Microsoft 365
• Google Workspace
• Outstanding customer service, listening, and communication skills.
• Strong written and verbal communication, time management, problem-solving skills, and exemplary customer service
• The following certifications, or similar, would be considered assets
• CompTIA A+
• Apple Certified Support Professional
• ITIL 4 Foundation
• Microsoft Technology Associate
• Microsoft 365 Fundamentals

General Responsibilities

• Maintain an understanding of the Campfire support process and methodology, including desktop and server management systems, time recording and ticketing platforms and other support systems
• Achieve and maintain industry certifications relevant to your duties
• Accurately and promptly track time spent on various activities
• Participate in local travel when and where required

General Requirements

• The successful candidate must have access to a reliable vehicle and have an active Class 5 Driver’s License
• The successful candidate must satisfy the requirements of a background check

Why work for Campfire?

We are leaders in the technology space - We expect results from our team members, but we offer good benefits, reasonable work hours, and thrive on team work. Our employees are passionate about technology and solving problems for our clients. With locations across Canada, we have plenty of opportunities to advance your IT career.

Benefits

• 12 General Holidays per year
• 3 weeks vacation to start
• 10 Sick Days
• Traditional Benefits
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Critical Illness Coverage
• Health Spending Accounts
• On-site parking

Schedule: Monday to Friday