Field Technical Service & Security Integration Technician

Company Description

With over 20 years of IT expertise, Cakes Technology specializes in assessing and resolving a wide range of technical challenges across diverse industries and business sizes. The company is dedicated to delivering tailored solutions with an emphasis on results and exceptional customer service. The consistent satisfaction and trust of our clients have been foundational to our continued growth and success. By prioritizing inclusivity and quality service, Cakes Technology aims to provide technology solutions that meet the specific needs of every client.

Role Description

This is a full-time, on-site role based in the Greater Toronto Area, Canada, for a Field Technical Service & Security Integration Technician. The role involves performing on-site technical support, troubleshooting complex system issues, and providing integration of security and IT systems.

• Assist with installation, configuration, and troubleshooting of IP video surveillance systems, access control devices, NVRs, and IoT security hardware
• Perform basic to intermediate network diagnostics (switches, routers, VLANs, IP addressing)
• Install and test low-voltage structured cabling (copper)
• Support configuration of servers, workstations, and related peripherals
• Diagnose and escalate software, networking, and hardware issues on customer sites
• Assist in deploying loss-prevention and enterprise security solutions
• Document field activities, system configurations, and technical findings
• Work collaboratively with senior technicians and project teams
• Maintain professional communication with customers and internal stakeholders

Qualifications

• Recently completed a technical diploma or degree program such as: Computer Systems Technician – Networking, Computer Networking & Technical Support, Electronics Engineering Technician/Technology, Cybersecurity & Threat Management, or Information Technology Support
• Understanding of IP networking (TCP/IP, routing, switching)
• Ability to diagnose network and hardware issues
• Knowledge of cabling, structured wiring, or security systems is an asset
• Comfortable with physical tasks (lifting 50–75 lbs, ladders, field work)
• Strong analytical and troubleshooting skills
• Valid Ontario driver’s license (vehicle required for some site visits)
• Ability to provide a satisfactory criminal record check prior to employment
• Permanent Resident or Canadian Citizen