Junior Help Desk Analysts

Buchanan Technologies is an award-winning MSP with locations in the US, Canada, Bulgaria, and India. We operate support centers for front-line Service desk, a large team of IT engineers, and a global team for our field services. We are on the hunt for a team of Junior Help Desk Analysts to Assist our client for the upcoming semester.

The Junior Help Desk Analysts are responsible for supporting PC based/MAC computers and related equipment for customers and for providing technical expertise, experience, and documentation & project coordination as required to install or repair hardware/software and resolve technical problems.

• *CONTRACT: 6 Weeks with potential extensions**
• *100% onsite**
• *Hours: Monday to Friday - 8 to 5:30 PM**
• *Essential Duties and Responsibilities**:
• Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client-related documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
• Works well in a team environment and independently
• Accountable for ticket aging
• Positive and proactive attitude with customer’s best interest in min
• **Qualification / Requirements**:
• knowledge of PC desktop support.
• knowledge of local and network printer support.
• Basic knowledge of Networking and Windows-based servers.
• Customer service-related experience.
• Basic knowledge of ticket-based tracking system.
• *Additional Requirements**:
• Excellent verbal and written communication skills
• Ability to work with mínimal supervision.
• Strong analytical and problem-solving skills
• Valid driver’s license
• Dependable transportation.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.
• *Education / Training / Experience**:

Required

• Minimum of 6 months of experience with Windows 10 and MAC OS
• Minimum of 6 months of experience with PC and laptop hardware.
• _**Must be able to work Full-time through September and October. **_
• *Job Types**: Full-time, Fixed term contract

Pay: $20.00-$21.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work Full time through September into early October?
• *Experience**:
• Desktop Support: 1 year (preferred)