Position: IT Support Engineer (L1)

Company: Btrack India Private Limited

Work Location: Client Site – Bhiwadi, Rajasthan

Experience: 2–5 Years

CTC: ₹3.0 – ₹3.96 LPA

Employment Type: Full-Time

Department: Technical Support

Reporting To: Technical Director

About Btrack India

Btrack India Private Limited is a leading IT solutions and managed services provider, delivering infrastructure, cloud, cybersecurity, email, backup, and enterprise IT support solutions to businesses across India.

We are looking for a proactive and customer-focused IT Support Engineer (L1) to provide onsite technical support, troubleshoot IT issues, and ensure smooth operation of client IT infrastructure.

Key Responsibilities

Desktop & End-User Support

• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Troubleshoot hardware, software, and operating system issues.
• Resolve user incidents and service requests within defined timelines.
• Provide onsite and remote technical support to end users.

Network Support

• Diagnose and resolve LAN, WAN, Wi-Fi, DNS, and DHCP issues.
• Configure and support switches, routers, and wireless access points.
• Perform LAN cable crimping, RJ45 termination, and cable testing.
• Assist in network monitoring and basic firewall management.

Active Directory & User Administration

• Create, modify, and disable user accounts.
• Manage user permissions, shared folders, and group policies.
• Support password resets and access management activities.

Microsoft & Email Support

• Configure Microsoft Outlook and email accounts.
• Troubleshoot email delivery, synchronization, and connectivity issues.
• Provide support for Microsoft Office applications and Windows environments.

Printer & Peripheral Management

• Install and configure printers, scanners, and other peripherals.
• Troubleshoot hardware and network printing issues.
• Manage printer sharing and access permissions.

Security & System Maintenance

• Install and manage antivirus solutions.
• Perform Windows updates and patch management.
• Assist with backup and recovery operations.
• Follow IT security policies and best practices.

Vendor & Asset Management

• Coordinate with OEMs, vendors, and service providers for issue resolution.
• Maintain IT asset inventory and documentation.
• Track hardware warranties, repairs, and replacements.

Required Technical Skills

• Desktop & Laptop Troubleshooting
• Windows OS Installation & Support
• Active Directory Administration
• Network Troubleshooting
• Switch & Router Configuration
• Basic Firewall Management
• Outlook, IMAP, POP3 & SMTP Configuration
• Printer & Scanner Support
• Antivirus Management
• CCTV/NVR Basic Configuration
• Remote Support Tools (AnyDesk, TeamViewer, RDP)
• LAN Cable Crimping & Testing
• Shared Folder & Permission Management

Educational Qualifications

• B.Tech (Computer Science / Information Technology)
• MCA
• BCA
• Diploma in Computer Engineering
• Any equivalent IT qualification

Experience Requirements

• 2–5 years of experience in IT Support, Desktop Support, or Technical Support.
• Experience working at customer locations or in managed service environments will be preferred.
• Exposure to enterprise IT infrastructure and networking is an advantage.

Desired Competencies

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Customer-oriented approach with problem-solving ability.
• Ability to work independently and manage multiple tasks.
• Professional attitude and willingness to learn new technologies.

Important Information

The selected candidate will be deployed at a customer location in Bhiwadi, Rajasthan. Support during critical incidents, infrastructure outages, or emergency situations may require availability beyond regular working hours.