Call Center Operations Manager
BTI SolutionsRole Overview
BTI Solutions is hiring a mid-level Call Center Operations Manager. This is a full-time role in Plano. posted 3 days ago. The posted range is $100k to $104k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description: Top skills:
-Process Improvement
-Business Analysis
-Usability Testing
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.
Roles & Responsibility
- Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
- Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
- Tactical task execution and ownership of SEA Care+ system set-up, including SKU creation and product mapping across multiple channels
- Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with organizational policies and industry regulations in all operational activities.
- Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.
Minimum Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
- Strong understanding of operational processes and project management methodologies.
- Proven ability to lead and manage cross-functional teams.
- Excellent communication, problem-solving and analytical skills.
Preferred Qualifications
- Fluent in English and Korean
- Experience in the device protection, technology or consumer electronics industry.
- Familiarity with MX Care+ operations and systems.
Frequently Asked Questions
How do I apply for the Call Center Operations Manager position at BTI Solutions?
Use the Apply button above to submit your application directly to BTI Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Call Center Operations Manager position at BTI Solutions located?
This position is based in Plano. BTI Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Call Center Operations Manager role at BTI Solutions pay?
BTI Solutions has posted a compensation range of $100k to $104k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Call Center Operations Manager role at BTI Solutions posted?
This role was posted on June 12, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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