Technical Support Specialist, Commercial Lines

The position – Technical Support Specialist, Commercial Lines

We are looking for an experienced, enthusiastic and motivated individual to join our growing team! The ideal candidate would have a minimum of five years’ experience working in the insurance industry and has a passion for delivering extraordinary service.

Key responsibilities: To provide administrative and technical support to account managers/executives in compliance with current protocols. To assist in achieving the end result of providing prompt, efficient service to our clients.

Duties

• Prompt handling of Confirmation of Insurance and Certificates of Insurance
• Renewal Certificate Word Merge management, taking initiative on commercial renewals and transportation on request
• Claims Handling: open and closing notices, summaries, updates in Sig, large loss notification
• Renewal Assistance for Account Managers, Checklist scanning, Coverage Summaries
• Suspense management support for proper documentation
• Renewal and endorsement processing & invoicing per completed processing checklists
• Preparation of statement of values
• Preparation/updating of Equipment, Vehicle and Driver Lists for renewals
• Preparation of IFTA Summaries on request
• Preparation of Policy and/or Presentation Binders
• Ordering and processing Driver Abstracts and CVOR 2 Reports online/MTO office
• Scanning and saving documents, with proper scan codes in EPIC
• Work closely with Account Managers to assist with various tasks
• Manage suspense on a daily basis

Personal Attributes:

• Ability to work as an integral part of a team
• Strong written and oral communication skills
• Strong organizational skills and ability to work in a fast-paced environment
• Strong time management skills, ability to multi-task
• Good computer skills, MS Word, Excel & Outlook
• Good understanding of and adherence to internal protocols and procedures
• Attention to detail imperative to eliminate any errors & omissions
• Creative mindset

Education and Experience:

• Minimum 5 years experience in the insurance industry
• Applied EPIC experience an asset
• CIP or CAIB designation or working toward this designation an asset
• RIBO license an asset

What’s in it for you?

• The opportunity to be part of a successful and growing company with a great culture
• Financial support to grow professionally and make a difference
• The opportunity to work in a hybrid work environment
• Contribute to a high performing team in a collaborative environment
• Comprehensive compensation and benefits package

Job Type: Permanent

Job Location: Hybrid

Required education: High school or equivalent, certificate