Consignment Sales & Customer Experience Manager

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Time Type:

Full time

Job Family Group:

Sales

Job Description Summary:

Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Pump House and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we continue to evolve and grow our business using the most effective sales tools to give our people and brands the best opportunity to win in all channels.

As the Ontario Consignment Sales and Customer Experience Manager you will be responsible for managing the portfolio of suppliers such as Mollydooker, Henschke and Bastianich, delivering an exceptional overall customer experience and strategic coverage of On-premise outlets in Ontario. Additionally, you will be responsible for growing our private buyer customer base, delivering the annual operating plan for the consignment channel, driving volume and growing net sales value. Lead, coach, motivate and develop team capabilities.

Job Description

Responsibilities

• Achievement of annual operating plan for the Ontario consignment channel.
• Set customer service strategy and liaise with internal inbound logistics/planning contacts to ensure consistent supply is maintained supporting the executional plans
• Responsible for recommendation of portfolio and product mix in order to maximize growth potential.
• Key stakeholder in owning ON commercial performance updates for supplier business reviews
• Train, support with coaching of wider sales team, lead and motivate direct reports to deliver maximum impact in the market
• Lead direct reports effectively by clearly communicating roles and responsibilities, expectations and deliverables
• Managing Territory Coverage Plan to ensure excellent execution around time management and utilization of resources
• Ongoing training of Sales Managers through continued instruction during regularly scheduled in-field accompaniment, market surveys and observance of sales teams meetings.
• Ensures all tools are in place to support attainment of goals and objectives
• Develop and maintain strong relationships with customer base
• Provide on-going and current assessments of the results of plans by channel, key account and individual customer
• Ensure distribution of brands in key purchasing areas within accounts
• Grow distribution of brands into existing accounts, including new products, and new sizes of existing products.
• Prospects, quantifies and qualifies all new accounts visited to determine potential fit with brand portfolio
• Assign goals by individual and assess progress by territory/account for distribution, volume, profit, and sell-through execution.
• Obtain and communicate updated market competitive information.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Qualifications

• Bachelor’s Degree required
• 5-6 years’ experience in a similar role
• Wine & Spirit Education Trust (WSET) Certification
• Excellent organizational and communication skills (written and verbal)
• Strong sales background with solid understanding of company selling procedure
• Knowledge of customer service and logistics operations
• Demonstrate sound judgment and problem-solving skills
• Excellent leadership capabilities with strong presentation and interpersonal skills
• Strong organizational and multi-tasking capabilities
• Proficient in MS Office
• Track record in coaching, people management and team development
• Capable of seeking out new ideas, exhibit initiative and be proactive
• Managing complex customer relationships
• Strong competitive intelligence within the marketplace
• Excellent Negotiation and Persuasive Selling Skills
• Knowledge of Liquor Board Regulations, market trends and competition is critical
• Relevant cross-functional experience (finance, operations, IT, HR, project management, etc)

Physical Demands of Job:

• Frequent hand motion to perform various duties
• Occasional immediate reaching, minimal overhead reaching to perform various duties
• Occasional standing and occasional walking for short amounts of time to perform various duties
• Extended sitting for long periods of time at desk or workstation

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Salary and Benefits Statement:

Comp Range - $75,000 - $85,000

Corporate Bonus

Car Allowance

Cellphone + Internet Reimbursement Allowance

Company Paid Health Benefits

Pension Plan

• This posting is for an existing vacancy
• Breakthru Beverage Canada is committed to providing equal opportunity and accessibility in its recruitment process. If you are selected for further consideration and require accommodation to participate in this recruitment process, please advise your Talent Acquisition Representative.