Enterprise Technology Engineer - Fuel POS System Admin

Full time

Enterprise Technology Engineer - Fuel POS System Admin

India, Pune 1 day ago

Job category

IT&S

Experience level

Intermediate

Relocation available

This role is eligible for relocation within country

Job type

Professionals

Travel required

Up to 10% travel should be expected with this role

Job code

RQ108446

Job Description

Role synopsis

A System Administrator is responsible for the maintenance, configuration, and operation of systems. They support systems, resolve issues, and research ways to improve system performance through automation and improved processes. Works closely with their peers to support systems, resolve problems, and research ways to improve bp’s systems through mentoring, analytics, research and development and service. A systems administrator will be responsible for leading project activities across their relevant areas.

Key accountabilities

• Duties and Responsibilities

Maintain and configure systems with minimal instruction

Performs analytics to resolve issues and creates preventive solutions with minimal instruction

Builds automation to improve system performance and health

Proactively identifies ways to enhance system performance and stability with minimal instruction

Creates system deployment plans and processes as directed

Participate in research and develop of projects as directed

Understands and implement system policies and security controls on an ongoing basis

Coordinates meetings with internal and external customers to resolve issues

Requires minimal instruction and editing to build documentation

Review and submit expenses and timecards accurately with accepted company practices and procedures

Complete security and other training requirements per company practices and policies at TA

Work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.

Availability to Support (24x7) environment

Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.

Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.

Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data security

Qualifications

Bachelor’s degree or equivalent experience in Information Technology or related discipline

System Administrator, or equivalent, role - 5+ years

Phone based service experience - 5+ years

Experience with Microsoft Word, Excel, PowerPoint & Visio skills are required - 5+ years

Experience with standard template documentation - 5+ years

Experience supporting remote systems - 5+ years

This role will be required to work in shifts

Competencies

Accountability – demonstrates and communicates a high level of ownership and commitment to achieving results

Adaptability – adapts effectively to different situations even when under stress or pressure

Communicating – listens; speaks and writes clearly and concisely

Composure – responds constructively to emotional situations, high pressure and conflict

Critical thinking – is the ability to break a situation down into smaller pieces to identify its key or underlying issues. It includes not only organizing the parts of a problem systematically and comparing all aspects of a problem, but also figuring out cause-and-effect relations that can help solve it. To what extent does the person understand cause-and-effect relationships, establish constants, gather items into coherent groupings, and find new ways to look at things.

Customer Service – has a “customer first” mentality at all times; ensures an enjoyable experience for every customer no matter what; builds guest loyalty through memorable customer experiences

Decision making – assesses the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interests of the organization

Goal setting – increases effectiveness by setting individual

Initiative – establishes goals and gets buy-in from teams to achieve results; able to overcome obstacles to reach goals; champions new goals by becoming a strong advocate for change

Integrity – the quality of being honest and having strong moral principles

Planning/Organization – uses an effective methodology to determine priorities, set goals, create a plan, take action and measure results

Problem solving – takes a systematic approach to solving problems rather than reacting to symptoms

Self-development – knows own capabilities, seeks out feedback and responds positively to improve performance

Teamwork and co-operations – Call for a strong willingness to work closely with colleagues or with other employees toward a common goal as opposed to working in competition with others.

Comprehension - Ability to learn new software and system processes quickly utilizing self-research or team collaboration.

Experience with in intermediate level support troubleshooting (Networking, computer hardware, Windows OS) - 5+ years

Experience with POS systems (hardware, software, peripherals) - 5+ years

Knowledge in supporting POS equipment and peripheral devices - 5+ years

Working with retail store, fuel, or restaurant systems - 5+ years

Experience with SDLC - 3+ years

Experience with software distribution / scripting / best practices (ie. PowerShell, .NET,...) - 5+ years

Experience with version control (ie. SVN, Bit Bucket, TFS, GIT, …..) - 3+ years

Experience with relational database systems (ie. SQL, Oracle, ….) - 3+ years

Experience with remote PC support (ie. Bomgar, Remote Desktop, VNC, ….) - 5+ years

Experience with production and project issue tracking (ie. Service Now, Jira, ….) - 5+ years

Experience with business systems (ie. SAP) - 2+ years

Knowledge of cloud solutions (ie. Azure, AWS, …)

Work with windows admin and security teams to deploy all security patches and tools to labs and production per supervised instruction

Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations with supervised guidance

Responsible to understand and participate in network design, documentation and delivery of POS Store and Fuel Desk projects.

Responsible to review, support and provide recommendations for new implementations (acquisitions, new franchise and construction projects)

To minimize financial and product loss by ensuring proper functionality of POS Store and Fuel systems by responding to defects reported by the sites.

Become proficient with security and other software tools necessary to support sites

Responsible for administration and analysis of processor research and reporting

Responsible for processor specification maintenance and management of vendor required updates

Responsible for management of the documentation and operational understanding of transaction flow and processor connections

Responsible for regular and escalated reports and communication with internal and external processor related to research and discussions

Responsible for maintaining & documenting processor connections, specifications and flows

Responsible for supporting new business tasks/processes for new processors, new cards and/or new transaction flows

Why join us

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.Pay bp offers competitive pay in line with industry standards, making us an employer of choice. Discretionary bonusWe offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company. Retirement & savings We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security. Insurance benefitsTo give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service. EquityDepending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp’s success.