EHR Support Specialist

Want to make an impact? I Am Boundless is hiring for a EHR Support Specialist! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we're on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits - Why Join Boundless?

Financial & Retirement

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment - Immediately 100% Vested
• Annual Increases

Paid Time Off

• 80 Hours of Paid Time Off
• Holiday Pay at Time & A Half

Health & Wellness

• Medical Insurance
• Free Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life Insurance & Supplemental Life Insurance
• Disability Insurance

Professional Support

• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Paid Training & Development Opportunities

Perks & Discounts

• Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)

What You'll Do

As a EHR Specialist, you'll play a meaningful role in providing direct and indirect support to clinicians and support staff in the delivery of patient care using electronic health record (EHR) systems. The EHR Support Specialist, under the supervision of the Health Information Systems Manager, will oversee the day-to-day support of both production and test EHR platforms, and serve as the primary point of support for EHR system users. Job responsibilities will include application support, configuration, and testing. This position will support any new or upgrade implementation module(s). Implementation tasks will include redesigning workflows, facilitating end-user application training, support go-live activities, monitoring and user adoption of existing and new workflows implemented, and reporting findings and trends. The EHR Specialist will provide ongoing training and support for all existing and new staff members and assist users in applying EHR upgrades and conversions.

Minimum Qualifications:

• GED or High School Diploma
• Minimum of 2 years supporting an enterprise-class Electronic Health Records system
• Strong knowledge of HIPAA rules and regulations
• Excellent communication skills, both written and verbal
• Strong organization and time management skills
• Ability to work independently and demonstrate initiative

Licensure/Certification:

• Valid Ohio Driver's License with Ohio Bureau of Motor Vehicles; proof of auto insurance.
• No more than 5 points on license.

Preferred Experience:

• Detailed knowledge of electronic health record administration - EHR Super User verified training /certification a plus
• Experience with NextGen Enterprise
• Proficiency with Microsoft Office
• Proficiency in managing a help desk portal, handling high volumes of support tickets, and efficiently resolving technical issues to meet service level agreements (SLAs)

Competencies and Attributes:

• Technical Proficiency with EHR Systems
• Problem Solving Orientation
• Application Support and Issue Resolution
• Adaptability and Flexibility
• Communication Skills
• Customer-Service Mindset
• Time Management and Organization
• Professionalism and Integrity
• Knowledge of HIPAA and Compliance Standards
• Collaborative and Team-Oriented

Work Hours: This is a full-time remote position, Monday - Friday 8:30 AM to 4:30 PM EST

Travel Requirements: Candidates may be based anywhere but should be available for occasional in-state travel to all Boundless facilities

Ready to make a difference? Apply today and join a company where you can realize your Boundless potential!

All candidates selected to undergo the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law