Sr. Tech Support Engineer

Job Title: Tech- Support

Job Type: Full-time, 6 days working (Flexible shifts including Night shifts & Early Morning Shifts)

Shifts:

Shifts Timings

Shift A: 7am – 3pm

Shift B: 9:30 am – 5:30pm

Shift C 12pm – 8pm

Shift D 2pm – 10pm

Shift E 10pm – 7 am

Job Duties:

1. Handling Calls:

• Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response)

in a timely and professional manner.

2. Communication:

• Communicating with customers through various channels, including email, Calls and

WhatsApp.

3. Customer Service:

• Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues:

• Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up:

• Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

6. Customer Records:

• Maintaining accurate customer information in the company's Customer Relationship

Management (CRM) system.

7. Reporting:

• Completing call logs and generating relevant reports for management.

Qualifications

• An Engineering degree in a relevant field.

Knowledge, Skills, and Abilities:

• Communication Skills: o Excellent verbal, written, and phone communication skills.
• Technical Proficiency: o Basic computer proficiency and knowledge of reporting tools.
• Documentation Skills: o Ability to maintain accurate documentation and reports.
• Technical Knowledge: o Understanding of electronics and technical troubleshooting.

Work Experience:

• 0 to 2 years of relevant experience.

➢ Please note that we have an year of bond, apply if you are ok with this condition.

➢ Preferable candidates for Delhi/NCR only.

Job Type: Full-time

Pay: Up to ₹350,000.00 per year

Application Question(s):

• Are you comfortable in rotational shift ?

Experience

• Tech Support Engineer: 1 year (Preferred)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person