Company: Bombay Hemp Company Private Limited (BOHECO)

Division: Health, Wellness & Nutrition

Department: Branded Offline

Position: Sr. Wellness Expert/ Assistant Store Manager

Experience: 4-7 years in retail, wellness sales, clinical operations, or customer-facing roles

Location: Brigade Road, Bangalore

Designation: Sr. Wellness Expert/ Assistant Store Manager

Job Objective:

We are looking for a proactive, detail-oriented, and customer-focused Wellness Expert to support the daily retail and clinic operations at our Wellness Clinic. This role will be instrumental in delivering a seamless in-clinic experience, assisting walk-in customers and patients, and driving product sales under the guidance of the Clinic Manager.

Key Responsibilities:

1. Front Desk & Customer Handling

• Greet walk-ins and provide primary consultation guidance until the doctor is available.
• Manage appointments, patient registration, follow-up scheduling, and WhatsApp communication.
• Maintain a calm, informative, and empathetic customer approach at all times.
• Conduct or help clinic doctors with therapy if required

2. Sales & Product Knowledge

• Educate customers about BOHECO’s wellness products and their benefits.
• Assist customers with in-store purchases, upselling and cross-selling wherever applicable.
• Drive daily, weekly, and monthly sales targets through personalized product pitching and follow-ups.
• Maintain strong product knowledge and stay updated with training modules.

3. Billing & POS Operations

• Handle billing, discounts, returns, and daily reconciliation using the POS system.
• Ensure sales personnel name is tagged during invoice entry for tracking KPIs.
• Maintain daily logs of cash/card/UPI transactions and handovers.

4. Inventory & Store Upkeep

• Monitor stock levels, update inventory sheets, and report shortages in advance.
• Ensure timely display rotation, expiry checks, and cleanliness of product shelves.
• Coordinate with the Clinic Manager for weekly inventory planning and inward/outward entries.

5. Event & Engagement Support

• Support execution of in-clinic events, workshops, and customer awareness initiatives.
• Assist in gathering and documenting customer reviews, testimonials, and product feedback.

Reporting To:

Clinic Manager – Brigade Road Clinic

(Part of the Business Development & Marketing Function)

Education

• UG: Any Graduate (Preferred: Life Sciences, Healthcare, Retail, or Hospitality background)

Skills & Attributes:

• Strong verbal communication in English, Kannada and Hindi
• Confident and empathetic in customer interactions
• Sales-focused, target-driven, and adaptable
• Willingness to learn and grow in a healthcare & wellness environment
• Good with Microsoft Excel/Google Sheets and billing systems

Working Hours & Other Considerations:

• Shift Timing: 9 Hours between 11:00 AM – 11:00 PM with 1 weekly off on Weekday
• Flexibility required for long hours and during promotional events
• Opportunity to grow into a Senior Executive or Trainer role based on performance

Best in industry + monthly performance incentives

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person