Salesforce Admin/business Analyst

**Salesforce Administrator / Business Analyst**

• *Location**: Burnaby, BC (Onsite / Hybrid)
• *About the Role**

We are hiring two **Salesforce Administrators / Business Analysts** to support business teams—primarily the **Customer Experience (CX)** organization—at our client site. This role involves working closely with US-based stakeholders to manage Salesforce operations, ensure data integrity, and drive business process improvements. The position is **onsite/hybrid**, requiring regular presence in our Burnaby office.

• *Key Responsibilities**
• Serve as the primary Salesforce Admin for assigned business teams, managing user setup, permissions, and configurations.
• Support daily operations by troubleshooting Salesforce issues and maintaining data accuracy across key objects (Opportunities, Quotes, etc.).
• Collaborate with CX and other business stakeholders to gather requirements and implement enhancements that improve efficiency and user experience.
• Develop and maintain reports and dashboards to deliver actionable business insights.
• Configure automations using Flows, Process Builder, and Workflow Rules.
• Conduct periodic data audits and cleanup activities to maintain data quality.
• Document processes, configurations, and system changes.
• Provide proactive end-user support, training, and communication to improve adoption.
• Partner cross-functionally to identify and implement process and system improvements.
• *Required Qualifications**
• 3+ years of experience as a **Salesforce Administrator or Business Analyst**.
• Strong hands-on experience with **Salesforce Service Cloud**; working knowledge of Sales Cloud (Opportunities, Quotes).
• Proficiency in Salesforce automation tools (Flows, Process Builder, Workflow Rules).
• Proven ability to manage and troubleshoot Salesforce data, including bulk updates.
• Excellent communication and collaboration skills with distributed (US-based) business teams.
• Strong problem-solving, organization, and attention-to-detail skills.
• **Salesforce Administrator (ADM 201)** certification preferred.
• *Preferred Qualifications**
• Experience with **Salesforce CPQ or Revenue Cloud**.
• Familiarity with integration tools and data migration best practices.
• Experience in **Agile** environments and use of project management tools.
• *Work Schedule & Expectations**
• **Hybrid model**: Primarily onsite in Burnaby, with some flexibility for remote work.
• Must be available during standard business hours and able to align with US time zones for key meetings.
• Occasional flexibility required for urgent issue resolution outside standard hours.

Pay: $74,358.00-$79,265.00 per year

• *Benefits**:
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• *Experience**:
• Salesforce Business Analyst and/or Admin: 4 years (required)

Work Location: Hybrid remote in Burnaby, BC