IT Infrastructure Engineer

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of an IT Infrastructure Engineer to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

We are seeking a highly skilled IT Infrastructure Engineer to solve complex infrastructure problems and enhance usability within the organization. This important role will be responsible for implementing and maintaining the organization's enterprise server and cloud architecture, ensuring that our systems are secure, reliable, and accessible for business-critical functions. The ideal candidate is a proactive contributor who can work with stakeholders to understand existing systems, networks, and technologies to operate, improve, and integrate them as the business grows. This position is full-time and is located in either the Cleveland, OH or Grand Rapids, MI area.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• 7+ years of hands-on experience in systems engineering, network engineering, public cloud infrastructure, or related field, with a proven track record of maintaining SLAs and providing friction-less experiences.
• Proven experience (5+ years) designing and implementing enterprise-level cloud environments, preferably through Terraform code.
• Experience (5+ years) with internal network design (subnetting, routing, etc.)
• Scripting experience with Python and/or Powershell to automate various Microsoft 365 or server processes.
• Experience with AWS technologies, including EC2, EKS, Fargate, and Cloudwatch.
• Knowledge of how to design and implement Aruba wireless networks and HPE Aruba Clearpass Policy Manager.
• Excellent written and verbal communication skills, with the ability to influence and build consensus within the IT team and with other business units.
• Professional certifications in VMware, networking, AWS, or Microsoft systems management preferred.
• Telecommunications industry experience preferred.

SKILLS AND ABILITIES:

• Highly motivated, self-starter with a strong sense of duty
• Continual learner, eager to engage with industry trends and new technologies
• Critical thinking, analytical, and problem-solving skills with the ability to troubleshoot and devise a course of corrective action
• Highly organized and efficient with the ability to multitask, prioritizes tasks appropriately
• Goes above and beyond to provide outstanding customer experiences
• Productive without sacrificing quality, maintainability, accessibility, or performance; perform duties at a high degree of accuracy
• Welcomes receiving feedback, while handling such in a positive and respectful manner

DUTIES AND RESPONSIBILITIES:

• The IT Infrastructure Engineer will be responsible for troubleshooting server, storage, cloud, and infrastructure systems of various technologies;
• Maintaining, migrating, and modernizing server & storage infrastructure across the organization;
• Administering an Amazon Web Services (AWS) cloud environment for use within the organization;
• Installing and Managing Windows Servers;
• Installing and Managing Linux Servers (RHEL, Ubuntu, CentOS);
• Assisting with technical requirements for new software applications;
• Administering Microsoft 365 & Entra ID;
• Administering Microsoft Active Directory in an on-premises environment;
• Managing an on-premises VMWare environment;
• Assisting with systems integration/migration between two separate environments;
• Handling IT Service Management trouble tickets as advanced-level support for internal users;
• Administering current backup and restore procedures with Dell Avamar and Veeam;
• And assisting in server/systems Change Management processes and upgrades as necessary.

Bluebird Fiber is an equal opportunity employer.