Front Office Agent / Driver

About The Front Office Agent Position

We are looking for a responsible Front Office Agent who will be joining our reception team, acting as our company's ‘face’ and ensuring visitors are properly welcomed. Your duties will include coordination of all front desk activities according to daily checklists.

You should possess a pleasant personality and a dynamic professional attitude to achieve customer service and financial goals. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Responsibilities

• Manage front desk day‑to‑day activities, ensure prompt replies to guest calls and requests, and resolve guest issues and complaints.
• Ensure timely and accurate check‑in.
• Maintain a prompt attendance and commitment to excellence in performance.
• Complete all training required by brand standards.
• Handle complaints and specific customer requests.
• Monitor stock, replenish office supplies, and troubleshoot emergencies.
• Manage mail distribution.
• Handle cash and shift open/close process.
• Manage guest records and issue guest folios upon request.
• Oversee compliance with company policies and security requirements.
• Drive hotel shuttle to and from the airport and any other areas approved by management.

Requirements

• 1‑year experience in a front desk, reception, or any customer‑service related position; Hilton experience desired but not required.
• Profound experience in customer service, front office operation, and basic bookkeeping procedures.
• Good experience with office machines (fax, printers).
• Proficient in MS Office (Excel, Word) and English (oral and written).
• Strong communication and interpersonal skills.
• Good organizational, multitasking, and problem‑solving skills.
• High school diploma; additional certification is a bonus.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Hospitality