Job Description
Experience: 1–2 Years
Qualification: BCA / BSc-IT / MCA / BTechKey Responsibilities:
1. Provide first-level support to end-users for application-related queries and issues.
2. Manage helpdesk queries and ensure timely resolution.
3. Perform maintenance and monitoring of systems to ensure optimal performance.
4. Support deployment of new releases, patches, and updates for applications.
5. Troubleshoot reported issues for software applications and escalate as needed.
6. Conduct testing of new functionalities and assist in application testing.
7. Collaborate via WhatsApp groups or other communication channels for issue coordination.
8. Support business processes in NBFC, including onboarding, KYC verification, OCR processing, query resolution, and process alignment.
9. Work closely with cross-functional teams during loan onboarding application usage
10. Prepare reports and dashboards using Excel; run SQL queries as required.
11. Maintain proper documentation of incidents, resolutions, and application changes.
12. Demonstrate the ability to work under pressure and adapt to a 24x7 support environment.
Required Skills & Competencies:
· Hands-on experience in NBFC operations, especially onboarding and related processes.
· Knowledge of loan onboarding applications
· Proficient in MS Excel and SQL Server for reporting and troubleshooting.
· Strong analytical and problem-solving skills.
· Good communication skills to interact with stakeholders and teams.
· Ability to manage tasks in a high-pressure, 24x7 support environment.
· 6 days working
Job Types: Full-time, Permanent
Pay: ₹180,000.00 - ₹300,000.00 per year
Work Location: In person
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