Role Overview
Bitsian Tech pvt ltd is hiring a entry-level L1 Support Engineer. This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Experience: 1–2 Years
Qualification: BCA / BSc-IT / MCA / BTechKey Responsibilities:
1. Provide first-level support to end-users for application-related queries and issues.
2. Manage helpdesk queries and ensure timely resolution.
3. Perform maintenance and monitoring of systems to ensure optimal performance.
4. Support deployment of new releases, patches, and updates for applications.
5. Troubleshoot reported issues for software applications and escalate as needed.
6. Conduct testing of new functionalities and assist in application testing.
7. Collaborate via WhatsApp groups or other communication channels for issue coordination.
8. Support business processes in NBFC, including onboarding, KYC verification, OCR processing, query resolution, and process alignment.
9. Work closely with cross-functional teams during loan onboarding application usage
10. Prepare reports and dashboards using Excel; run SQL queries as required.
11. Maintain proper documentation of incidents, resolutions, and application changes.
12. Demonstrate the ability to work under pressure and adapt to a 24x7 support environment.
Required Skills & Competencies:
· Hands-on experience in NBFC operations, especially onboarding and related processes.
· Knowledge of loan onboarding applications
· Proficient in MS Excel and SQL Server for reporting and troubleshooting.
· Strong analytical and problem-solving skills.
· Good communication skills to interact with stakeholders and teams.
· Ability to manage tasks in a high-pressure, 24x7 support environment.
· 6 days working
Job Types: Full-time, Permanent
Pay: ₹180,000.00 - ₹300,000.00 per year
Work Location: In person
Frequently Asked Questions
How do I apply for the L1 Support Engineer position at Bitsian Tech pvt ltd?
Use the Apply button above to submit your application directly to Bitsian Tech pvt ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the L1 Support Engineer position at Bitsian Tech pvt ltd located?
This position is based in Gurugram. Bitsian Tech pvt ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a L1 Support Engineer at Bitsian Tech pvt ltd earn?
Bitsian Tech pvt ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the L1 Support Engineer role at Bitsian Tech pvt ltd posted?
This role was posted on March 19, 2026 (87 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the L1 Support Engineer role at Bitsian Tech pvt ltd entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Bitsian Tech pvt ltd has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start