Manager of Customer Experience Operations in Wireless Sector

Transform customer interactions as a strategic Manager of Operations. Lead a high-performance team to enhance service delivery and drive operational efficiency in a hybrid work model. You will be responsible for ensuring exceptional customer experience for wireless clients by managing key operational activities. This role emphasizes the importance of teamwork and collaboration across various departments to align operational execution with broader business goals. A strong focus on coaching and staff development will cultivate a motivated workforce that champions customer satisfaction. Key Responsibilities:

• Oversee operational activities for customer inquiries and billing
• Meet service level agreements and enhance productivity
• Develop a culture of accountability and teamwork
• Initiate process improvements and tech adoption
• Utilize performance data for operational enhancement Requirements:
• Strong leadership experience in fast-paced settings
• Expertise in problem-solving and analytics
• Customer-centered approach to driving results
• Experience in telecommunications or service delivery
• Bilingual in French and English for effective communication Leverage your leadership to drive success in customer experience operations and enhance service delivery excellence.