Job Description

Waters Advanced Diagnostics Technical Service Organization helps research and clinical customers efficiently and reliably reach their goals through installation services, repair, maintenance, and ongoing support. Waters Technical Service partners with customers to maximize uptime, solve issues, and expeditiously ensure our customer's instruments are working in top condition, whether over the phone, online, or on-site. Waters Service teams handle support and service issues across the product life cycle. Customer experience is our first priority.

Essential Duties and Responsibilities

Repair Program Project Execution

• Lead repair program projects to deliver targeted part-line cost savings
• Define project scope, milestones, risks, and timelines
• Track execution to schedule and escalate risks as needed
• Drive cross-functional stakeholder accountability

Technical Expertise & Device Knowledge

• Serve as technical SME across ADx devices and repaired spare parts
• Resolve complex manufacturing and repair issues
• Support adoption of standardized repair best practices
• Collaborate cross-functionally with Engineering, Quality, Operations, and Service

Repair Infrastructure & Process Support

• Own Change Controls and execute process
• Author, review, and support Engineering Change Orders (ECOs)
• Create, maintain, and improve repair process documentation
• Support tooling, fixtures, and equipment readiness and maintenance
• Apply Lean and Kaizen methods to improve flow, layout, capacity, and efficiency

Quality & Compliance

• Author deviations and associated documentation
• Create protocols and execute validation activities
• Review and disposition Quality Notifications (QNs)
• Lead Dead-On-Arrival (DOA) investigations and root cause analysis
• Support CAPA activities
• Oversee first article inspection of vendor-supplied repairs

Global Service Enablement Support

• Provide technical support to Global System Support Specialists
• Support knowledge transfer across the Service organization, including other repair locations

Required Qualifications

• Bachelor's degree in Manufacturing Engineering, Industrial Engineering, or related field
• Minimum 8 years experience in a regulated manufacturing environment
• Experience supporting repair programs or service manufacturing operations

Preferred Qualifications

• Master's degree in Manufacturing, Industrial Engineering, or related field
• Experience in GMP and FDA-regulated environments
• Lean / Kaizen or continuous improvement experience
• Manufacturing change control and validation experience
• Demonstrated cross-functional collaboration and communication skills

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

To learn more about BD visit https://bd.com/careers.

Required Skills

Engineering Education, Manufacturing Engineering

Optional Skills

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$117,800.00 - $188,600.00 USD Annual