Salesforce Production Support Engineer

Location: Hybrid Hartford, CT ( 3 days/week on site)

The Salesforce Production Support Engineer is responsible for maintaining the stability, performance, and reliability of Salesforce platforms in a production environment. This role focuses on troubleshooting complex issues, performing root cause analysis, and delivering configuration and code-based solutions to support business operations. The ideal candidate has strong hands-on Salesforce development experience and thrives in a fast‑paced support environment.

Key Responsibilities

• Provide Tier 2 and Tier 3 production support for Salesforce applications, including incident investigation, resolution, and prevention
• Perform root cause analysis for production issues and implement long-term corrective solutions
• Support and enhance Salesforce configuration and customization, including objects, flows, validation rules, and automation
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC) to address production issues and enhancement requests
• Troubleshoot and resolve issues related to Apex, LWC, JavaScript, integrations, and declarative components
• Partner with business users, administrators, and development teams to understand issues and translate them into technical solutions
• Participate in release support, hotfix deployments, and post‑deployment validation
• Document production issues, resolutions, and preventive measures to improve platform stability and support processes

Required Qualifications

• Salesforce Platform Developer Certification (required)
• Agentforce Specialist Certification (required)
• Strong hands‑on experience with Salesforce configuration and customization
• Proven experience developing with Apex, Lightning Web Components (LWC), and JavaScript
• Experience supporting Salesforce in a production environment, including incident and defect management
• Strong analytical skills with a focus on root cause analysis and problem resolution
• Excellent communication skills and ability to work directly with technical and non‑technical stakeholders

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™