Platform Engineer, Service Now

British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization while living in a west coast setting. With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.

Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions? BCI is seeking an individual like you to join our team for a 15-month fixed term position. This is your opportunity to contribute to our forward-thinking technology strategy while driving efficiency and innovation across our organization. You\u2019ll work alongside a talented team of professionals, gaining valuable experience and development opportunities in a collaborative environment. As a key contributor, you will have the flexibility to work in either our Victoria or Vancouver office while enjoying extended benefits and a performance-based incentive plan, all while supporting the growth and success of one of Canada\u2019s largest institutional investors.

THE OPPORTUNITY

As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of ServiceNow. Leveraging your expertise, you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.

With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.

WHAT YOU BRING

• Bachelor\u2019s degree in Technology, Engineering, Computer Science, or a related field
• A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations
• Hands-on experience with service management platforms, including in-depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required
• Proficiency in configuring both on-premise and cloud-based environments
• Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices
• Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions
• Exceptional customer service, listening, communication, and problem-solving skills
• Prior experience in the investment management industry is considered an asset

KEY RESPONSIBILITIES

• Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence
• Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)
• Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization
• Designs, configures, and maintains platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices
• Manages project delivery and develops technical documentation, ensuring compliance with internal technology governance standards
• Establishes and enforces platform standards and guidelines based on industry best practices, communicates expectations to technical teams, and ensures adherence to established protocols
• Participates in procurement processes, including developing and evaluating Requests for Proposals, and oversees the performance of external resources
• Proactively detects risks and issues, offers solutions to overcome barriers, and delivers advanced levels of platform administration, troubleshooting, and remediation support
• Fosters and maintains positive working relationships with both internal and external stakeholders
• Encourages knowledge sharing through internal technical communities and resources, promoting a collaborative, team-based culture
• Applies Agile methodologies and drives continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrosp