Service Desk - Junior Admin
Baltimore ConsultingRole Overview
Baltimore Consulting is hiring a Service Desk - Junior Admin. This is a contract hybrid role, based in Cockeysville. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Position Overview
Salary: $50,000 - $60,000
Experience Required: 2-4 years of professional support experience
Baltimore Consulting (BC) is hiring for multiple positions on our Service Desk team. We are a Managed Services Provider supporting multiple clients across various technical environments. You may be involved in tasks ranging from responding to support requests via phone, tickets, and email to participating in various client projects. This is an ideal position for anyone looking to expand their skills as you will gain exposure to a vast array of technologies, predominantly in a Microsoft/Windows environment while also supporting Apple devices. Although we are a remote-first organization regarding our clients, this is a hybrid position. You will spend time in our office as well as have the option to work remotely. When required to go onsite, client locations are generally in the Baltimore Metro area, and mileage reimbursement is provided.
Key Responsibilities
- Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
- Rotating after-hours on call schedule
- Occasional project work during non-business hours (with advanced notice)
Required Qualifications
- Qualifications: User Support – new user setup, terminations, Office 365/AD user-related setup and changes
- Qualifications: Workstation Support – deployments, software/hardware installs, general troubleshooting
- Qualifications: Networking – Wi-Fi management, user-based VPN setup and support, and general firewall troubleshooting
- Qualifications: Servers – general support such as printer/share drive setup and changes, group policy, and some DNS management
- Qualifications: Office 365/Microsoft Azure – troubleshooting and general management of Azure AD, licensing, SaaS backup, Teams management, mailbox and group management, and troubleshooting
- Qualifications: PowerShell – running existing scripts with the opportunity to develop new ones
Preferred Qualifications
- Strong prioritization and practical problem-solving skills
- Eager to learn, develop, and share knowledge with others
- Passionate about providing excellent customer service
- Exceptional communication skills with the ability to translate technical details into plain English
- Ability to multitask and manage multiple issues and projects simultaneously
- Ability to stay motivated and on-task when not under direct supervision
Benefits & Perks
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Frequently Asked Questions
How do I apply for the Service Desk - Junior Admin position at Baltimore Consulting?
Use the Apply button above to submit your application directly to Baltimore Consulting. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Service Desk - Junior Admin role at Baltimore Consulting remote or in-office?
This is a hybrid role based in Cockeysville. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Service Desk - Junior Admin at Baltimore Consulting earn?
Baltimore Consulting has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk - Junior Admin role at Baltimore Consulting posted?
This role was posted on April 30, 2026 (44 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk - Junior Admin role at Baltimore Consulting entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Baltimore Consulting has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start