Sales Manager (Team Lead – Inside Sales)

Job Title: Sales Manager (Team Lead – Inside Sales)

Location: Chembur, Mumbai (In-office)

Working Hours: Monday to Saturday, 1:30 PM – 10:30 PM

About the Company – Back2Study

Back2Study is a fast-growing education-focused company dedicated to helping students and working professionals achieve their academic and career goals. We specialize in providing guidance, counseling, and end-to-end support for individuals looking to pursue higher education and skill development programs.

Our mission is to make quality education accessible and to empower individuals to “get back to learning” and unlock better opportunities. With a strong focus on student success and ethical practices, we are building a high-performance team to scale our impact.

About the Role

We are looking for an experienced and driven Sales Manager to lead and scale our inside sales team. This role requires a hands-on leader who can manage day-to-day calling operations, train team members, optimize sales processes, and consistently drive performance.

Key Requirements

• Excellent communication skills with fluent spoken and written English
• Minimum 5+ years of experience in sales, preferably in telecalling/inside sales
• Proven ability to lead, train, and motivate teams
• Strong understanding of sales processes and performance management
• Ability to design, implement, and improve operational processes
• Willingness to work from office in Chembur during specified hours

Key ResponsibilitiesSales Performance & Team Management

• Set and track daily, weekly, and monthly sales targets
• Ensure consistent and timely lead follow-ups by the team
• Monitor live and recorded calls to maintain quality standards
• Provide real-time feedback and intervene when necessary to improve outcomes
• Drive team motivation and ensure consistent achievement of targets

People Management

• Manage performance of team members, including handling underperformance
• Identify hiring needs and work with HR to recruit and onboard new talent
• Conduct regular performance reviews and coaching sessions

Training & Development

• Develop and update training modules (voice, accent, and sales techniques)
• Conduct onboarding and continuous training programs
• Coach team members on effective sales strategies and communication

Quality & Process Management

• Ensure adherence to scripts and prevent misleading or incorrect communication
• Maintain discipline and professional behavior within the team
• Continuously improve calling scripts, workflows, and conversion processes

Marketing & Coordination

• Create and refine call scripts, email templates, and SMS content
• Coordinate with internal teams for marketing communication requirements
• Align sales efforts with broader marketing campaigns

Compensation & Benefits

• Salary: Up to ₹6,00,000 per annum (based on experience and industry standards)
• Incentives: Attractive performance-based commissions and bonuses
• Opportunity to lead and grow a high-performing sales team

Work Setup

• Location: Chembur, Mumbai
• Mode: Work from office (in-person)

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person