Manager of Client Services Operations

Become a leader at BC Family Maintenance Agency overseeing Client and Case Management Services in Burnaby, BC. Innovate service delivery and lead a performance-driven team.

In this crucial role, you will manage both in-office and remote operations, fostering team development and addressing performance standards. Your expertise in coaching and labour relations will enhance the quality of services provided to clients. BCFMA is dedicated to improving community outcomes and requires a strategic and empathetic leader.

Key Responsibilities:

• Lead an operations team with effective coaching
• Implement BCFMA's strategic service delivery plans
• Address client escalations and adjust service guidelines
• Execute the Business Continuation Plan during disruptions
• Drive performance management of unionized staff

Requirements

• Degree or diploma in relevant discipline
• Minimum three years in leadership within a related field
• Experience leading teams in dynamic environments
• Familiarity with the complexities of union relations
• Ability to engage with diverse client backgrounds

Leverage your managerial skills to advance family maintenance services with BCFMA.