Principle Onsite Network Support Engineer - Onsite Support Engineer (OSE) with Top Secret Clearance

Job Description

US Citizenship Required

We are currently seeking an Onsite Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, packet capture analysis and big data.

Self-motivation is required as this is a very proactive position but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference in this role.

Essential Responsibilities:

• Work with customers to troubleshoot and resolve complex network and product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions (NETSCOUT training will be provided to the right candidate)
• Advise customer on network management best practices using NETSCOUT product suite

Required Experience

• Prior Military experience or a Bachelor’s Degree in Computer Science/Network Security or equivalent discipline is highly preferred
• CompTia Security+ or CISSP required
• Minimum of 5 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in DoD/Federal environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco (CCNA or equivalent military training minimum, CCNP preferred)
• Linux Command Line knowledge (Red Hat preferred)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Project Management Certification a plus (PMP) -Server Hardware Support
• VMware Certification a plus

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.

Job Type: Full-time

Pay: $120,000.00 - $130,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person