Role Overview
Axiom is hiring a Senior Technical Support Engineer. This is a full-time role in Pushkar. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Axiom is a leading ProcureTech company offering an innovative Enterprise Marketplace, Sourcing, and Tail Spend Automation platform for global organizations. Since its founding in 2020, Axiom has combined decades of procurement outsourcing expertise with advanced AI and engineering capabilities to transform procurement processes. The platform comprises four integrated modules, delivering exceptional user experience, operational efficiency, and enterprise-grade control.
With a distributed workforce across multiple countries, Axiom provides 24/7 global support and partners with industry leaders in diverse sectors such as Pharmaceuticals, Financial Services, and Logistics. Recognized in the 2025/26 ProcureTech 100, Axiom is redefining procurement solutions worldwide.
Role Description
This is a full-time remote role for a Senior Technical Support Engineer. The role requires delivering superior technical support to global clients by troubleshooting issues, resolving inquiries, and ensuring the optimal performance of Axiom's advanced Procurement platform. The engineer will collaborate closely with cross-functional teams, escalate complex issues, and contribute to customer success through in-depth problem analysis and effective communication.
A commitment to timely service delivery and driving user satisfaction is essential.
Qualifications
- Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues efficiently.
- Strong Analytical Skills for problem-solving and identifying root causes of system concerns.
- Exceptional Customer Support and Customer Service capabilities to provide outstanding assistance and maintain client satisfaction.
- Experience with cloud-based platforms, AI solutions, or enterprise software is a plus.
- Excellent verbal and written communication skills in English to convey technical information clearly to non-technical users.
- Proven ability to work in a remote, distributed team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.
Frequently Asked Questions
How do I apply for the Senior Technical Support Engineer position at Axiom?
Use the Apply button above to submit your application directly to Axiom. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Technical Support Engineer position at Axiom located?
This position is based in Pushkar. Axiom has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Technical Support Engineer at Axiom earn?
Axiom has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Technical Support Engineer role at Axiom posted?
This role was posted on April 3, 2026 (68 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Technical Support Engineer role at Axiom require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Axiom lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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