Client Care Manager at GHY

Take on a pivotal role as a Client Care Manager with GHY in Winnipeg, MB. Lead a high-performing team while enhancing client relationships and operational excellence. This leadership position focuses on overseeing daily operations, coaching team members, and managing client escalations. You will play a key role in client engagement, ensuring retention and proactive communication. GHY values integrity and innovation as part of its mission to facilitate cross-border trade. Key Responsibilities:

• Lead team performance through regular coaching and reviews
• Manage client escalations, complaints, and resolutions
• Oversee quality control, audits, and compliance activities
• Collaborate with cross-functional teams for process improvements
• Facilitate tariff classification and regulatory compliance Requirements:
• 15+ years of related industry experience
• Certified Customs Specialist and Trade Compliance Specialist
• Proficiency in Microsoft Office Suite
• Strong analytical and problem-solving abilities
• Exceptional client service and conflict resolution skills Drive operational efficiency and team development while enhancing client care at GHY in Winnipeg.