AutoShack – IT Systems & Network Administrator Intermediate/Senior (Onsite Kanata, ON)

READ BEFORE APPLYING – MANDATORY REQUIREMENTS

Do not apply unless you meet ALL of the following:

• 3+ years hands-on IT systems administration experience (not helpdesk only)
• Experience supporting 100–200+ devices (PCs, printers, POS, RF scanners, etc.)
• Proven ability to troubleshoot network issues (TCP/IP, DNS, DHCP, VPN)
• Comfortable resolving tickets end-to-end and performing technical work directly
• Experience working with vendors (MSPs, ISPs, hardware providers)
• Must be available for 100% onsite work and on-call support (required)
• This role is suited for intermediate to senior-level candidates with proven hands-on experience

About AutoShack

AutoShack is a leading North American online auto parts retailer operating across retail, warehouse, and e-commerce channels. System uptime is critical and directly impacts daily operations.

Role Overview

This is a fully hands-on, onsite IT Systems & Network Administrator role.

You will:

• Be the primary person resolving IT tickets and executing technical work
• Support 200+ devices across multiple environments
• Maintain and support two server room environments
• Work alongside one additional onsite IT staff member
• Coordinate with an external IT partner (support only)

You are responsible for triage, execution, and full resolution of issues.

Key Responsibilities

Helpdesk & Execution

• Own and resolve tickets (not routing)
• Troubleshoot hardware, network, and system issues
• Manage ticket queue and priorities

Hands-On Support

• Set up and maintain workstations, POS systems, printers, RF devices
• Perform physical installs, replacements, and configurations

Network & Systems

• Troubleshoot routers, switches, Wi-Fi, and firewalls
• Support hybrid on-premise / cloud environments
• Work with ISPs on outages

Operations

• Support retail, warehouse, and office environments
• Coordinate vendors and ensure issue resolution
• Maintain asset inventory and documentation

Required Skills

• Strong hands-on Windows environment experience
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Hardware troubleshooting across multiple device types
• Experience supporting 200+ endpoints
• Able to work in fast-paced operational environments

What This Role Is NOT

• Not helpdesk-only
• Not a manager or coordinator role
• Not dependent on vendors

This role is for someone who does the work and owns the outcome.

Compensation

$80,000 – $90,000 CAD

Work Conditions

• 100% onsite in Kanata, Ontario (no remote work)
• Occasional travel to store/warehouse locations
• On call required

Hiring Process

We use a TestGorilla assessment to evaluate practical skills in:

• Real-world troubleshooting
• Networking fundamentals
• Systems administration scenarios

Only candidates who complete the assessment will be considered for interview.

Ideal Candidate

• Hands-on and execution-driven
• Strong problem solver under pressure
• Organized and accountable
• Able to manage multiple issues across locations

Only qualified candidates will be considered.

Pay: $80,000.00-$90,000.00 per year

Benefits

• Dental care
• Life insurance
• On-site parking

Ability to commute/relocate:

• Kanata, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many devices (PCs, printers, POS, scanners, etc.) have you directly supported in your environment?
• Have you personally configured or troubleshot firewalls (e.g., FortiGate, Cisco, etc.)?
• Which best describes your current or most recent role?
• When handling IT tickets, what is your typical approach?
• Have you supported IT operations across multiple locations (retail, warehouse, or offices)?
• Have you directly worked with external IT vendors (MSPs, ISPs, hardware providers)?
• Are you comfortable being on-call and handling urgent IT issues outside regular hours?

Education

• DCS / DEC (required)

Language:

• English (required)

Work Location: In person