Job Description
Elevate customer experiences as a Senior Technical Account Manager, focusing on AECO solutions in large enterprises. Utilize your deep knowledge in Autodesk products to drive success and measurable results.
This role requires collaboration with enterprise clients to enhance their product adoption and satisfaction. You will employ your analytical capabilities in managing technical support engagements, ensuring optimum workflow and data exchange with Autodesk technologies. Be the lead in customer success planning and management, aligning strategies with client objectives for outstanding service delivery.
Key Responsibilities:
- Cultivate trusted relationships as a technical consultant
- Handle priority escalations and monitor service compliance
- Offer technical insights through data analysis
- Drive improvement initiatives via problem management
- Conduct comprehensive training sessions for clients
Requirements
- Bachelor's degree in Engineering or equivalent
- 5+ years' experience with Autodesk AECO tools
- Demonstrable analytical and troubleshooting skills
- Advanced understanding of data workflows
- Proven ability to present technical information effectively
Champion customer success and satisfaction through expert guidance and support in technical account management.
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