Guest Services Agent — Front Desk & Reservations

Overview

This job description was imported from the National Job Bank. For more information please view the job on the National Job Bank.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Employment terms

• Early morning
• Evening
• Shift
• Morning
• Night
• Day
• Weekend

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