Assistant Operations Manager

Job description

Team Lead | Bhilai Location | Artificial Intelligence | Data Extraction | ITES | Fintech | Work From Office | Asst. Operations Manager | AHT | Team Handling | SLA | Shrinkage

Job Title:

Sr. Team Lead / Assistant Operations Manager

Location

: Bhilai, Chhattisgarh

Experience

: 3+ Years

Industry

: IT/ITES (AI/ML)

Job Type

: Full-time

We are hiring a proactive

Team Lead / Assistant Operations Manager

to handle daily ITES operations. The role involves team management, performance tracking, and ensuring smooth workflow and quality delivery.

Roles & Responsibilities:

• Manage and

lead a team

to achieve daily targets.

• Prepare and maintain shift

schedules, rosters, and attendance.

• Monitor team performance and ensure quality standards.
• Responsible to conduct daily huddle with team.
• Conduct team briefings and provide regular feedback.
• Handle escalations and resolve operational issues.
• Maintain & prepare

MIS reports

and productivity dashboards.

• Ensure adherence to company policies and manage

SLA, AHT, Shrinkage, CSAT, Attrition.

• Support process improvements and team training.

Competencies Required:

• Graduate or Postgraduate
• Minimum 3 years of ITES experience (1+ year in a leadership role)
• Experience in team handling, scheduling, and performance management
• Good knowledge of

MS Excel / Google Sheets

• Strong communication, leadership, and problem-solving skills
• Ability to work under pressure and manage multiple tasks

Apply Now:

:

faraz.syed@augnw.com

: +91-7880081965

: Full-time, Permanent

: In person