Job Description
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Personal suitability
- Client focus
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Workplace information
- Remote
- Health benefits
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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