Role Overview
ATS Automation is hiring a entry-level ICT Technician/Service Desk Operator. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
You will be joining as an IT Service Desk Technician in our team, where you will be responsible for providing remote technical support and assistance to end-users across the organization. Your role will involve addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools to ensure smooth operation of systems and deliver exceptional customer service. Your strong technical background, excellent communication skills, and ability to work effectively in a remote support environment will be crucial for this role.
Key Responsibilities:
- Provide remote technical support and assistance to end-users through various channels (phone, email, chat) by addressing basic software and account related issues.
- Respond to incoming support requests ensuring timely and accurate resolution that align with SLAs and KPIs.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures for IT account provisioning and deprovisioning.
- Stay updated with the organization's IT policies, procedures, and technologies for effective support delivery.
Qualifications Required:
- Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment.
- Strong knowledge of IT fundamentals including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software like PDF software and Office 365.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
- Experience working with IT Service Management practices.
- Willingness to work in different shifts to provide 24/7 support if required.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
About ATS:
ATS is an industry-leading automation solutions provider to many successful companies worldwide. With extensive knowledge and global capabilities in custom automation, repeat automation, automation products, and value-added services, ATS addresses the sophisticated manufacturing automation systems and service needs of multinational customers in various markets. Founded in 1978, ATS employs over 6,000 people at numerous manufacturing facilities and offices across North America, Europe, Southeast Asia, South Asia, and China. The Company's shares are traded on the Toronto Stock Exchange under the symbol ATS. Role Overview:
You will be joining as an IT Service Desk Technician in our team, where you will be responsible for providing remote technical support and assistance to end-users across the organization. Your role will involve addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools to ensure smooth operation of systems and deliver exceptional customer service. Your strong technical background, excellent communication skills, and ability to work effectively in a remote support environment will be crucial for this role.
Key Responsibilities:
- Provide remote technical support and assistance to end-users through various channels (phone, email, chat) by addressing basic software and account related issues.
- Respond to incoming support requests ensuring timely and accurate resolution that align with SLAs and KPIs.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures for IT account provisioning and deprovisioning.
- Stay updated with the organization's IT policies, procedures, and technologies for effective support delivery.
Qualifications Required:
- Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment.
- Strong knowledge of IT fundamentals including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software like PDF software and Office 365.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
- Experience working with IT Service Management practices.
- Willingness to work in different shifts to provide 24/7 support if required.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
About ATS:
ATS is an industry-leading automation solutions provider to many successful companies worldwide. With extensive knowledge and global capabilities in custom automation, repeat automation, automation products, and value-added services, ATS addresses the sophisticated manufacturing automation systems and service needs of multinational customers in various markets. Founded in 1978, ATS employs over 6,000 people at numerous manufacturing facilities and offices across North America, Eur
Frequently Asked Questions
How do I apply for the ICT Technician/Service Desk Operator position at ATS Automation?
Use the Apply button above to submit your application directly to ATS Automation. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the ICT Technician/Service Desk Operator position at ATS Automation located?
This position is based in IN. ATS Automation has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a ICT Technician/Service Desk Operator at ATS Automation earn?
ATS Automation has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the ICT Technician/Service Desk Operator role at ATS Automation posted?
This role was posted on April 23, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the ICT Technician/Service Desk Operator role at ATS Automation entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements ATS Automation has listed.
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