Role Overview
AtkinsRéalis is hiring a entry-level Service Desk Analyst I. This is a full-time role in Bengaluru. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job DescriptionOverview The Global Service Desk is the central point of contact for AtkinsR alis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS.
The Service
Desk provides multi-lingual English and one other language (French) first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for AtkinsR alis. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements. India based Service Desk Analysts are required to work within a shift pattern Monday to Sunday.
The Service Desk team are multi-skilled and deal with incidents and requests to allow flexibility of resource provision and provide a can do service for our customers supporting AtkinsR alis end-users. The Service Desk Analyst reports to the Global Services Service Desk Lead.
Your role
- Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices; execute per defined KPIs
- Ability to build and maintain efficient working relationships in a team-based environment
- Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote Connectivity, AD, MFA, MDM, applications and hardware skill sets.
- Meticulous attention to detail.
- Good understanding of the ITIL v3/V4 framework
About you
- 1 5 years of experience in IT Service Desk from global organizations of repute
- Excellent communication skills and customer focus
- Strong troubleshooting techniques and analytical thinking
- Excellent customer service skills (strong business focus and can do attitude)
- Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote Connectivity, AD, MFA, MDM, applications and hardware skill sets
- Experience of working to and exceeding targets
- Experience of IS work management systems (ideally ServiceNow)
- Good timekeeping and time management.
Good to Have
- ITIL v3 Foundation Certification
- MS CIT Certification or similar
- Experience of working within a multi-cultural environment
- Experience of working in a fast moving and changing large enterprise IT environment
- Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity, AD, etc.
Rewards & benefits
Explore the rewards and benefits that help you thrive at every stage of your life and your career.
This includes
- Comprehensive life insurance coverage.
- Premium medical insurance for you and your dependents.
- Generous annual leave balance.
- Flexible and hybrid work solutions.
- Remote work opportunities outside of country.
- Company gratuity scheme.
- Discretionary bonus program.
- Relocation assistance.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
About AtkinsR alis
Were AtkinsR alis , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the worlds infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
Worker Type EmployeeJob Type Regular
At AtkinsR alis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Frequently Asked Questions
How do I apply for the Service Desk Analyst I position at AtkinsRéalis?
Use the Apply button above to submit your application directly to AtkinsRéalis. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Analyst I position at AtkinsRéalis located?
This position is based in Bengaluru. AtkinsRéalis has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Analyst I at AtkinsRéalis earn?
AtkinsRéalis has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst I role at AtkinsRéalis posted?
This role was posted on April 21, 2026 (48 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Analyst I role at AtkinsRéalis entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements AtkinsRéalis has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start