Administrative Assistant I 7996

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

This FULL-TIME Administrative Assistant I to serve as the first point of contact for customers and clients visiting the MDOT SHA District 3 Greenbelt Office, and other duties as assigned. This temporary assignment pays $16.63 per hour and is located in Greenbelt, MD.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Serve as the primary front-desk representative and first point of contact for all visitors and callers at the MDOT SHA District 3 Office, delivering courteous and professional customer service at all times.
• Field a high volume of inbound phone calls from citizens regarding a broad range of transportation-related issues; accurately route, document, and follow up on inquiries in accordance with policies and procedures.
• Receive, sort, and distribute incoming mail and correspondence; manage outgoing mail as needed.
• Assist with scheduling and coordination of conference room reservations and meeting logistics.
• Perform data entry tasks with a high degree of accuracy; input, update, and research data in the appropriate systems to resolve customer issues and requests.
• Prepare client communications including emails and correspondence via mail merge; assist with tracking invoices and managing departmental budget records.
• Create and maintain databases, set up new projects, and support document management activities.
• Process customer inquiries, service requests, and refunds in a timely and professional manner.
• Participate in staff meetings and departmental planning sessions; contribute to the development of goals, objectives, and improved procedures.
• Recommend process improvements to increase efficiency and service quality within the department.
• Collaborate effectively with team members across the division and organization.
• Perform other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal, written, and listening communication skills in English; ability to communicate effectively with large and small group audiences.
• Proven, high-quality customer service skills (internal and external customers).
• Strong multitasking ability with experience managing competing priorities in a fast-paced environment.
• Ability to analyze situations carefully and adopt appropriate courses of action.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and work collaboratively as part of a team.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or related software.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent preferred.
• Prior experience in a call center, front-desk receptionist, or high-volume customer service role strongly preferred.
• Experience answering phones in a corporate or government office environment is a plus.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting and working on a computer.
• Ability to work remotely in a secure and distraction-free environment.
• Ability to pick up employer-provided equipment as required
• This work schedule is Monday through Friday (8:00am-5:00pm)

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include a full Benefit package:

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#ATHENAJOBS-Mid

Pay: $16.63 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience

• Call center: 2 years (Required)

Work Location: In person