Role Overview
Asurion is hiring a Senior Manager, Platform Engineering - Observability & Developer Experience. This is a full-time role in Nashville, Tennessee. Part of Asurion's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
- *Job Summary**
The Senior Manager, DevOps Platform Engineering – Observability & Developer Experience, leads a global DevOps platform engineering team responsible for defining and executing enterprise observability strategy and advancing developer platform capabilities.
This role establishes enterprise-wide visibility into system health and customer-impacting services, enabling proactive detection, rapid resolution, and prevention of service disruptions. By advancing automation-first platforms and modern observability practices, this leader improves availability, reduces incident impact, strengthens customer trust, and elevates enterprise reliability maturity.
The position requires strong executive presence and the ability to communicate platform health, risk posture, reliability trends, and strategic investment priorities to senior and executive leadership.
- *Key Responsibilities**
- *Strategy & Platform Leadership**
- Lead a global DevOps platform engineering team with enterprise accountability
- Define and execute multi-year strategy and roadmaps for observability and developer platforms
- Establish platform-as-a-product operating models, governance standards, and adoption frameworks
- Drive enterprise adoption of reliability and observability standards across engineering teams
- Champion automation, self-service capabilities, and engineering enablement at scale
- Present strategy, reliability performance, and business-impact outcomes to executive leadership
- *Enterprise Observability & Reliability**
- Define and institutionalize enterprise standards for logging, metrics, distributed tracing, alerting, and event correlation
- Improve visibility into customer-impacting services and reduce time to detection and resolution
- Own the strategy and optimization of enterprise application performance monitoring and observability platforms
- Partner with engineering teams to ensure monitoring and reliability are embedded into application architecture and delivery practices
- Translate observability insights into actionable improvements that prevent service disruptions and reduce operational risk
- *Developer Platform Enablement**
- Oversee governance and administration of enterprise developer platforms
- Improve automation, integration, and workflow efficiency to increase engineering productivity and reliability
- Ensure compliance, security alignment, vendor management, and cost optimization
- *Operational Excellence**
- Maintain continuous operational support for critical enterprise platforms
- Govern major incident response, escalation processes, and on-call standards
- Establish and track service level objectives, reliability indicators, and customer-impact metrics
- Drive ongoing resilience, automation, and operational maturity improvements
- *People Leadership**
- Develop and mentor a high-performing global team
- Provide coaching, performance management, and career development
- Foster a culture of ownership, accountability, reliability, and continuous improvement
- *Qualifications**
- 5+ years of progressive people leadership experience
- 8+ years in DevOps, Platform Engineering, Reliability Engineering, or enterprise platform administration
- Experience operating in a continuous support environment
- Experience with enterprise application performance monitoring and observability solutions
- Experience with enterprise developer platforms
- Executive-level communication and presentation skills
- Experience with cloud platforms and modern software delivery practices
Frequently Asked Questions
How do I apply for the Senior Manager, Platform Engineering - Observability & Developer Experience position at Asurion?
Use the Apply button above to submit your application directly to Asurion. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Manager, Platform Engineering - Observability & Developer Experience position at Asurion located?
This position is based in Nashville, Tennessee. Asurion has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Manager, Platform Engineering - Observability & Developer Experience at Asurion earn?
Asurion has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager, Platform Engineering - Observability & Developer Experience role at Asurion posted?
This role was posted on March 11, 2026 (89 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager, Platform Engineering - Observability & Developer Experience role at Asurion require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Asurion lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start