Technical Program Manager

The Enterprise Technology team at Asana is responsible for delivering great user experiences through secure and scalable business technology and enabling processes, data, and analytics that power the business and help Asana achieve its mission. We partner with functional leadership to drive transformations that result in growing our business, organizational effectiveness and efficiencies. 

We’re looking for a Technical Program Manager (TPM) to join the Enterprise Technology team to drive impactful projects across our diverse portfolio. Our TPMs are responsible for managing the full lifecycle of projects and programs — from project kick-off and planning to execution and closure. They foster open collaboration by working with cross-functional project team members to help drive design, and improve processes and tools. They are comfortable working with both highly technical and non-technical disciplines to ensure that project inputs and requirements are transformed into impactful results. They identify, manage, and mitigate risks, and create repeatable project management processes, providing the leverage to scale our business. 

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Ensure the success of a technology portfolio by partnering to drive execution, communication and change management across various initiatives
• Improve the cohesiveness between Enterprise Technology pillars and also our stakeholders, by evolving our methodologies, execution model, communications and information tracking process. 
• Organize the overall project team and establish clear roles and responsibilities at the beginning of each project; hold the project team accountable for the deliverables.
• Proactively detect misalignment and risk; gain consensus on appropriate actions to mitigate negative impact.
• Participate in expansion of existing footprint to bring in new technologies, conducting build vs buy analysis, building and responding to RFPs, evaluating tooling and onboarding them. 
• Ensure creation, prioritization and update of the GTM project roadmap and sequence roadmap work to maximize velocity.

About you:

• 8+ years in senior project/program management roles with proven experience in leading complex projects for GTM, Finance, Sales, Marketing, and/or enterprise data business functions
• Solid understanding of customer success systems: ServiceCloud, Experience Cloud, Partner Relationship Management, Salesforce CRM, Netsuite, Marketo, Segment CDP, Support chatbot and how they support business operations 
• Balance a program workload and staffing according to project/program and organizational priorities and goals 
• Have a solid understanding of the SaaS business model and specifically how a customer success, sales, marketing, and finance org functions. Deep understanding of E2E customer lifecycle from discovery, trial, purchase, adopt, and renew.
• Experience with CRM platforms like Salesforce.com, peripheral apps that integrate to it and how these support business processes, as well as customer success and sales applications
• Deep experience in driving projects in an agile/scrum, waterfall or hybrid environment.
• Demonstrated experience in all phases of both the Software Development Life Cycle (SDLC) and non-technology project lifecycle, including identification of business problems, development of business cases and project plans, and project management and closeout.
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• You build strong relationships and trust with stakeholders, keeping them and their teams engaged
• Ability to manage a complex web of key partnerships across internal organization teams and other GTM and Finance orgs within Asana.
• Be comfortable managing end-to-end a holistic portfolio of work / book of business. Inclusive of managing intake, driving XFN conversations around asks, tracking capacity, executing programs, and monitoring to completion.
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