Assistant Manager- Customer Support

Roles and Responsibility

• Manage customer complaints and resolve issues professionally.
• Develop and implement effective customer support strategies to enhance satisfaction.
• Collaborate with internal teams to address customer concerns and improve overall service quality.
• Analyze customer feedback and suggest improvements to products or services.
• Build strong relationships with customers to increase loyalty and retention.
• Identify opportunities to upsell or cross-sell products or services to existing customers.

Job Requirements

• Minimum 7 years of experience in customer support or a related field.
• Strong knowledge of the glass industry and its trends.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong analytical and decision-making skills.
• Experience working with customer support software or systems.