Customer Service Representative

Location: Rue Des Futailles, Montreal, QC H1N 2G4

Schedule: Monday to Friday | 7:00 AM – 3:30 PM

Pay Rate: $21.00/hour

Tenure: Full Time, Ongoing

We are currently seeking a Customer Service Representative to join a busy logistics and distribution environment in Montreal. This role is ideal for a personable and organized professional with experience in logistics administration, customer service, and office support.

The successful candidate will serve as a key point of contact for customers, drivers, and internal teams while ensuring shipping documentation and communications are handled accurately and efficiently.

Key Responsibilities

• Prepare and process Bills of Lading (BOLs)
• Create and print shipping labels and related documentation
• Respond to customer inquiries via phone and email
• Maintain accurate shipping and customer records
• Coordinate with warehouse and logistics teams regarding shipments
• Enter and update information in company systems
• Use Microsoft Word and Excel for documentation, reporting, and data entry
• Provide general administrative and customer service support
• Ensure timely and professional communication with customers and internal stakeholders

Qualifications

• Previous experience in customer service, logistics coordination, transportation, or office administration
• Experience preparing Bills of Lading (BOLs)
• Familiarity with shipping labels and transportation documentation
• Strong verbal and written English communication skills
• Proficiency with Microsoft Word and Excel (formatting, data entry, basic formulas/functions)
• Strong organizational and multitasking abilities
• Professional, friendly, and customer-focused attitude
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Experience in a warehouse, transportation, or logistics setting
• Knowledge of shipping and receiving processes
• Experience communicating with carriers and drivers