Salesforce Administrator

Position

Salesforce Administrator

Job Description

Principle Accountabilities

●Day-to-day monitoring of programs/program chains running on critical applications across Arrow Businesses to meet pre-defined SLA’s

●Provide IT technical support by resolving medium to complex technical issues; Troubleshoot and resolves program failures

●Reviews tickets related to program failures and coordinates with Level 2 Support/Development team in analysis/trends; identifies the root cause analysis.

●Appropriately escalate critical issues to GSD and involve L2 support /Development team for resolution

●Reviews Knowledge Base/Action matrix document regularly to ensure its up to date with the latest scenarios included

●Maintain daily shift reports on the issues handled / escalated and share with the L2 Support team

Job Complexity

● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience

● Completes work under moderate supervision

● Likely to act as an informal resource for colleagues with less experience

● Identifies key issues and patterns from partial/conflicting data

● Takes a broad perspective to problems and spots new, less obvious solutions

Experience / Education

Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Location:

IN-KA-Bangalore, India

Time Type:

Full time

Job Category:

Information Technology