Global Program Manager, Technical Education

Salary: 100000-120000

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better

Position Summary

The Global Program Manager, Technical Education is responsible for architecting, building, and managing Armstrongs global technical learning ecosystem. This role leads the end-to-end development of training programs for internal teams, partners, and customerscovering foundational education, product and application knowledge, and advanced expert-level certification tracks.

This position directs the creation of technical educational content, collaborates with Offering and Application Engineering to translate complex engineering concepts into structured learning materials, manages the global training calendar, and designs Armstrongs world-class technical training and demonstration centre.

The role requires a unique blend of HVAC/mechanical expertise, instructional design capability, cross-functional leadership, and program management discipline.

Key Responsibilities

• Technical Education Strategy & Architecture
• Establish Armstrongs global technical learning framework, including foundational, product-specific, application-specific, and certification levels.
• Define long-term strategy for education platforms, learning formats, and delivery models.
• Serve as the global curator for Armstrongs technical education canonensuring clarity, accuracy, and instructional quality.
• Align education strategy with commercial priorities, product launches, and capability-building objectives.
• Technical Content Development & Instructional Design Leadership
• Collaborate with Offering Managers, Application Engineering, and SMEs to translate complex engineering concepts into structured teaching.
• Lead creation of modules, diagrams, learning paths, scripts, and storyboards for 2D/3D animation and video.
• Partner with Global Design and Animation/Video teams to produce engaging digital learning assets.
• Ensure best practices in adult learning design.
• Global Training Program Deployment & Management
• Own the global technical training calendar and coordination processes.
• Build and manage Armstrong Academy programs, including advanced technical specializations and certifications.
• Partner with Regional Marketing to adapt and deploy training consistently.
• Drive internal capability-building and external education for partners, reps, contractors, and customers.
• Training Centre / Technical Demonstration Facility Development
• Lead conceptualization, design, and realization of Armstrongs technical training and demonstration facility.
• Define user experience flows, interactive demonstrations, hydronics/pumping configurations, and hands-on training systems.
• Collaborate with Engineering, Facilities, and vendors to install and maintain demo assets.
• Manage operational standards, safety, audiovisual systems, and continuous facility evolution.
• Program Operations & Governance
• Oversee administration of the Learning Management System (LMS), including tracking participation and certifications.
• Develop dashboards and reporting on training effectiveness and capability uplift.
• Implement governance for scheduling, event management, feedback cycles, and content lifecycle updates.
• Continuously refine workflows for scalability, efficiency, and learner experience quality.

Required Qualifications

• Degree in Mechanical Engineering, HVAC, Building Systems, or related field; or equivalent industry experience.
• Minimum 7 years in technical training, applications engineering, sales engineering, product education, or similar roles.
• Ability to simplify and structure complex engineering concepts.
• Experience designing or delivering technical training programs, curricula, or demo labs.
• Strong cross-functional leadership across Product Management, Applications, Sales, and Marketing.
• Proven program management discipline.

Nice-to-Have Qualifications

• Experience with adult learning methodologies or certification development.
• Experience with hydronics loops, VFD systems, or controls in demo/training setups.
• Familiarity with storyboarding or technical content production workflows.
• Ability to interpret technical drawings, schematics, or 3D models.
• Experience in global/multi-region B2B industrial technology environments.

Key Competencies

• Technical Systems Thinking
• Instructional & Curriculum Design
• Cross-Functional Collaboration
• Program/Project Management
• Communication & Technical Simplification
• Commercial & Customer Awareness
• Structured Documentation & Accuracy
• Creative Problem Solving
• Strategic + Tactical Operating Range

Success Measures

• Adoption of structured global learning pathways.
• High-quality technical content supporting commercial readiness.
• Successful launch and operation of Armstrongs technical training and demo centre.
• Increased training participation and certification completion globally.
• Measured capability uplift across commercial teams.
• Consistent governance and continuous improvement of all training programs.