Roving Field Service Technician - Mississauga ON

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Roving Field Service Technician

Location: Mobile role. Primary reporting location is Mississauga, with frequent travel to other sites as needed.

Job type: Fulltime. Annual Salary Range: $65,000-75,000

The impact you will have

As a Service Technician, you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on‑site within the care facility. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

Responsibilities

• Based out of the GTA, provide in‑person technical coverage for vacant or temporarily unstaffed territories across Canada, ensuring continuity of service and support.
• Schedule and provide preventative maintenance and repair services at healthcare facilities.
• Effectively promote and sell Arjo service agreements and products.
• Supervise equipment installation and/or perform uncrating and assembly services.
• Instruct customer personnel in the operation and proper use of the equipment.
• Assist sales personnel in marketing all Arjo equipment (joint calls, in‑services, sales leads).
• Maintain an organized parts inventory in a clean company vehicle.
• Perform other related duties as assigned.

Skills Required

• Postsecondary education in a technical field or equivalent experience.
• Field‑based electromechanical repair and maintenance experience.
• Face‑to‑face technical customer service experience.
• Sales and/or promotion of service products experience.
• Good verbal and written communication skills.
• Ability to recommend/promote/sell products and services based on observed client needs.
• Strong diagnostic, troubleshooting and technical repair skills.
• Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.

Benefits and Compensation

• Positive employee experience centered on trust, pride, and teamwork, reflected in our recent Great Place to Work® certification.
• Full benefit coverage – medical, dental, vision, life insurance.
• Registered Pension Plan (RPP) – 4.5% company contribution plus a 20% match of voluntary employee contributions.
• Education assistance program.
• December 24 and your birthday as extra paid days off.
• Statutory holiday substitution program.
• Volunteer time off program – paid time off to volunteer.
• Participation in social and wellness events.
• Base pay and variable compensation based on the nature of the job.
• Paid training and development – we support the development and growth of our employees through constant training opportunities.

Diversity & Inclusion

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

• Respects their dignity and independence.
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others.
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible.
• Provides an environment where we empower and work as one team.

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada.
• Arjo Canada has been recognized as one of the Best Workplaces Managed by Women 2023 from Great Place to Work®.
• Arjo Canada has been selected for The Career Directory as 2023 Canada’s Best Employers for Recent Graduates, a guide to entry‑level recruitment for recent college and university graduates.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6,500 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit

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