Remote Customer Support Specialist - Fintech

Exciting Update: Reduced RAM Requirements to Just 8GB! Join an innovative financial services program that is looking for enthusiastic customer support specialists.

Start Earning Immediately with Paid Certification! If you have a background in customer service and are seeking flexible work opportunities, this role on the Arise® Platform may be perfect for you. We are in search of dedicated individuals to assist customers with their financial transactions, ready to address basic inquiries related to electronic payments and services, while thriving in a fast-paced environment.

The Arise® Platform connects you with remote customer service roles for esteemed brands, allowing you to offer exceptional support from the comfort of your home while boosting your income.

Key Responsibilities as a Fintech Customer Support Specialist:

• Manage inbound calls from bank partners, merchants, and cardholders, providing effective solutions to their inquiries and concerns. Some cases may involve technical support.
• Deliver excellent service by actively listening to customers and helping them find the best solutions.

Requirements to Support This Client:

• At least one year of recent experience in inbound call support within a customer-facing Financial Services setting.
• Experience in Financial Services support is preferred but not mandatory.
• A quiet and secure workspace to effectively manage a steady flow of calls.
• Great News: Lower Tech Requirements! A wired internet connection with the required speeds (ping 25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
• A High School diploma or equivalent.
• A background check and drug test will be required.

Desirable Qualifications:

• Two or more years of experience in a customer-facing call center position, ideally within online bill payments, financial institutions, or technical support.
• Proficiency in customer service software or CRM systems, providing assistance via email, chat, or video calls.

No degree necessary! This is a fantastic remote opportunity for anyone eager to invest in their future and work hard on their own terms. You can either establish your own customer support business or work as an agent for a partner company already on the platform. Please note that some clients may require ongoing certification, and a background check and drug test are mandatory.