Hotel Sales Coordinator

The ARC Hotel DC is a boutique property nestled in the heart of the Foggy Bottom neighborhood, steps from George Washington University and minutes from the National Mall is looking for a dynamic Sales Coordinator to join our team. Our team is passionate about delivering personalized service and memorable guest experiences.

Job Summary

The Sales Coordinator has overall responsibility for providing administrative support for Sales and for the efficient and smooth execution of all room blocks. Individual must utilize available resources to provide excellent customer satisfaction. Requires knowledge of, and adherence to, hotel’s policies and procedures and all Sales policies, systems and procedures. The Sales Admin will meet or exceed sales standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as directed by the business needs and can include weekends and Holidays.

Administrative support – general

Provided administrative support to both the Sales & Catering Sales Mangers:

· Established and maintains accurate files and trace system for the hotel

· Maintains hotel system certification requirements

· Prepares and distributes mail

· Distributes group resumes/BEO and all other pertinent customer communication to insure service

· Answers calls, uncover client needs and forward calls to appropriate sales team member

· Maintains and orders office supplies and sales collateral as needed and within budget

· Completes daily and weekly sales reports for sales team

· If assigned to New market Systems Analyst responsibilities, Sales Coordinator will be provided with a supplemental job requirements outlining these NSA duties & responsibilities

· Assist Managers with Sales duties as needed including but not limited to initial billing, commission payments, no show status, sales system research, preferably with reward point administration and scheduling appointments.

Administrative support – SALES

Provides administrative support to the Group Sales Managers:

· Verifies and communicates group daily event guarantees and resumes

· Maintains rapport with competitive hotels staff to align both hotels to receive overflow referrals

· Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when assigned this duty by DOS&M)

· Participate in site inspections, familiarization tours and functions within the hotel, as required, and in the absence of the Director of Sales

· Maintain communication with group customer regarding the status of their group room block. This may include entering rooming list, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes, send thank you and comment cards.

· In support of the property sales team the role will greet visitors, answer phone calls. This includes taking reservations as well as general hotel inquiries, intake and process incoming lead information, research group billing inquiries, data needed, compile reports and maintain file.

Job Requirements

• Minimum 2 year’s prior Hotel Sales or Front Desk experience
• The position requires effective time management and strong leadership communication skills.

Prior Marriott Experience Preferred with:

Sales Companion

OneSource

Light Speed

MARSHA

MGS

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Experience

• Hotel : 2 years (Preferred)

Ability to Commute:

• Washington, DC 20037 (Preferred)

Work Location: In person