Senior CRM Consultant – Microsoft 365 CRM (Azure)

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.

ROLE: Senior CRM Consultant – Microsoft 365 CRM (Azure)

The successful candidates must possess demonstrated experience in the following areas:

MANDATORY:

• Technical Expertise
• Proven experience with Microsoft Dynamics 365 CRM in Azure environments.
• Deep knowledge of Customer Service and Customer Insights & Journeys components.
• Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
• Strong understanding of the Microsoft Dynamics cloud CRM data model.
• Knowledge of Logic Apps as an integration tool is beneficial.
• Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
• Preference to candidates with relevant Microsoft CRM certifications.
• Functional Skills
• Ability to analyze business processes and design CRM solutions that align with goals.
• Experience in configuring, customizing, and extending CRM functionalities.
• Soft Skills
• Excellent communication and stakeholder management skills.
• Strong leadership and mentoring capabilities.

Preferred Qualifications

• Microsoft certifications in Dynamics 365 and Power Platform.
• Experience with Azure services related to CRM deployments.
• Familiarity with data governance and security best practice in CRM environments.

RESPONSIBILITIES

• Solution Design & Advisory
• Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.
• Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.
• Collaborate with stakeholders to translate business requirements into scalable CRM solutions.
• Power Platform Integration
• Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.
• Develop workflows, business process flows, and custom connectors to enhance CRM functionality.
• Ensure seamless integration between CRM and other enterprise systems.
• Technical Leadership & Mentorship
• Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.
• Conduct workshops, training sessions, and knowledge-sharing activities to upskill team members.
• Promote adoption of CRM capabilities and Power Platform tools across the organization.
• Continuous Improvement
• Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.
• Recommend enhancements to improve customer engagement, data insights, and operational efficiency.

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.

We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:CRM in the subject line to For more information on ARC, please visit our website at

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