Customer Support Technician

Job Description

You will be the first point of contact for customers through phone, chat, and email. Your role involves troubleshooting basic technical issues, escalating complex cases, documenting interactions, and ensuring a seamless customer experience.

Responsibilities

• Provide professional, empathetic customer service.
• Diagnose and troubleshoot technical issues.
• Handle queries through email, chat, and phone.
• Document all cases in the CRM system.
• Attach and draft knowledge base articles.
• Participate in training and product learning.
• Support product testing when required.
• Follow team procedures and SLAs.

Requirements

• 2+ years in customer service or technical support (preferred).
• Strong communication skills.
• Basic analytical and troubleshooting ability.
• Quick learner with attention to detail.
• Effective time management.
• Flexible to work in rotational shifts. Job Description:

You will be the first point of contact for customers through phone, chat, and email. Your role involves troubleshooting basic technical issues, escalating complex cases, documenting interactions, and ensuring a seamless customer experience.

Responsibilities

• Provide professional, empathetic customer service.
• Diagnose and troubleshoot technical issues.
• Handle queries through email, chat, and phone.
• Document all cases in the CRM system.
• Attach and draft knowledge base articles.
• Participate in training and product learning.
• Support product testing when required.
• Follow team procedures and SLAs.

Requirements

• 2+ years in customer service or technical support (preferred).
• Strong communication skills.
• Basic analytical and troubleshooting ability.
• Quick learner with attention to detail.
• Effective time management.
• Flexible to work in rotational shifts.