Level 1 Help Desk / Desktop Support Technician

Job Title: Level 1 Help Desk / Desktop Support Technician

Location: Atlanta, GA (Onsite, 5 days/week)

Salary: $60,000 annually

Experience Level: 1–4 years

Opportunity: Contract to Hire

About the Role

We’re seeking a motivated and technically savvy Level 1 Help Desk / Desktop Support Technician to be the first line of support for our clients' growing team in Atlanta. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a strong foundation in IT support. You’ll split your time evenly between help desk duties and hands-on desktop support, from password resets to setting up PCs and troubleshooting printers.

What You’ll Do

Help Desk Support (50%)

• Serve as the first point of contact for IT support via phone, email, or in person
• Triage and resolve Level 1 tickets related to software, hardware, and network issues
• Escalate complex problems to Level 2/3 support teams as necessary
• Document issues, resolutions, and workarounds in the ticketing system

Desktop Support (50%)

• Set up, configure, and troubleshoot Windows PCs, laptops, monitors, and peripherals
• Provide hands-on support for local printers, scanners, and other devices
• Assist with user onboarding and offboarding (account setups, hardware provisioning)
• Maintain inventory of equipment and track asset assignments

What We’re Looking For

• 1 to 4 years of experience in IT help desk or desktop support roles
• Solid troubleshooting skills for Windows OS, Microsoft Office, and common desktop applications
• Working knowledge of PC hardware, printers, and basic networking
• Experience with a ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Strong interpersonal and communication skills—you’re calm under pressure and confident with users
• Must be able to work onsite in Atlanta, GA, Monday through Friday