Level 1 Help Desk / Desktop Support Technician
Applied Resource GroupRole Overview
Applied Resource Group is hiring a entry-level Level 1 Help Desk / Desktop Support Technician. This is a contract role in US. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Level 1 Help Desk / Desktop Support Technician
Location: Atlanta, GA (Onsite, 5 days/week)
Salary: $60,000 annually
Experience Level: 1–4 years
Opportunity: Contract to Hire
About the Role
We’re seeking a motivated and technically savvy Level 1 Help Desk / Desktop Support Technician to be the first line of support for our clients' growing team in Atlanta. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a strong foundation in IT support. You’ll split your time evenly between help desk duties and hands-on desktop support, from password resets to setting up PCs and troubleshooting printers.
What You’ll Do
Help Desk Support (50%)
- Serve as the first point of contact for IT support via phone, email, or in person
- Triage and resolve Level 1 tickets related to software, hardware, and network issues
- Escalate complex problems to Level 2/3 support teams as necessary
- Document issues, resolutions, and workarounds in the ticketing system
Desktop Support (50%)
- Set up, configure, and troubleshoot Windows PCs, laptops, monitors, and peripherals
- Provide hands-on support for local printers, scanners, and other devices
- Assist with user onboarding and offboarding (account setups, hardware provisioning)
- Maintain inventory of equipment and track asset assignments
What We’re Looking For
- 1 to 4 years of experience in IT help desk or desktop support roles
- Solid troubleshooting skills for Windows OS, Microsoft Office, and common desktop applications
- Working knowledge of PC hardware, printers, and basic networking
- Experience with a ticketing system (e.g., ServiceNow, Jira, Zendesk)
- Strong interpersonal and communication skills—you’re calm under pressure and confident with users
- Must be able to work onsite in Atlanta, GA, Monday through Friday
Frequently Asked Questions
How do I apply for the Level 1 Help Desk / Desktop Support Technician position at Applied Resource Group?
Use the Apply button above to submit your application directly to Applied Resource Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Level 1 Help Desk / Desktop Support Technician position at Applied Resource Group located?
This position is based in US. Applied Resource Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Level 1 Help Desk / Desktop Support Technician at Applied Resource Group earn?
Applied Resource Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Level 1 Help Desk / Desktop Support Technician role at Applied Resource Group posted?
This role was posted on April 28, 2026 (41 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Level 1 Help Desk / Desktop Support Technician role at Applied Resource Group entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Applied Resource Group has listed.
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