Customer Success Manager at AppDirect

Elevate customer relationships with AppDirect as a Customer Success Manager in Calgary, Canada. Drive cloud GTM success through effective support and proactive engagement. As a Customer Success Manager at AppDirect, you will work collaboratively with a diverse portfolio of clients, ensuring they achieve strategic goals using our platform. Your role includes onboarding assistance, proactive program development, and close collaboration with Account Managers to mitigate risks and maximize customer satisfaction. This position demands adept communication, strategic thinking, and cross-functional collaboration to deliver exceptional value. Key Responsibilities:

• Act as a primary resource for clients leveraging our platform
• Collaborate with Account Managers on customer retention strategies
• Develop scalable success programs for customer engagement
• Provide training and best practices to empower customer success
• Monitor customer health metrics to preemptively address concerns Requirements:
• 3+ years in customer success or account management
• Strong understanding of cloud technologies and GTM strategies
• Proven track record in managing customer portfolios
• Excellent communication and presentation skills
• Proficiency with CRM platforms is an advantage Leverage your expertise in customer success and cloud technologies to make an impact at AppDirect.