Job Description

Inventory Management

• Maintain accurate inventory records using the company's inventory management system.
• Monitor stock levels, anticipate shortages and coordinate replenishment as needed.
• Collaborate with procurement team to ensure timely reordering of products.
• Coordinate cargo or material-handling security procedures for hazardous goods.

Order Fulfilment

• Coordinate the picking, packing and shipping of orders to ensure timely and accurate deliveries.
• Address any discrepancies or issues related to order fulfilment and resolve them promptly.
• Implement quality control measures to ensure products are properly packaged and labelled.
• Perform loading, unloading, arranging, moving consolidation and deconsolidation of cargo.
• For Coordinator/Senior Coordinator, liaise with Customer Service and Support teams and provide progress updates to customers; arrangement for inbound and outbound shipments; check and ensure proper documentations are in placed as per local regulatory requirements (i.e. packing list, BOL etc.).

Quality Assurance

• Inspect and validate stocks (SKUs, colour, size, quantity, defects etc.) against customers' orders.
• Generate supporting documents for non-compliance for follow-up actions.

Operational Compliance

• Ensure workplace safety standards and protocols are adhered to create a safe working environment for all.
• For Senior Coordinator, they are also tasked to enforce these within the team.
• Conduct regular safety inspections and address any potential hazards promptly.
• Complete all mandatory training in relation to workplace safety (e.g. 5S).
• Maintain warehouse cleanliness as per local and company's standards.
• Report all workplace accidents to Supervisor/Manager.
• Adhere to corporate social responsibility policies for logistics operations.
• Coordinate resolution of facilities, equipment, infrastructure and systems
• breakdowns to minimize downtime.
• Report warehouse issues promptly.

Stakeholder Management

• Collaborate with other departments/teams to complete day-to-day responsibilities as required.
• Communicate effectively to ensure smooth coordination of tasks and timely
• order processing.

Insights and Reporting

• Generate regular reports and key performance metrics such as order accuracy, shipping times etc.
• Monitor lapse in delivery services and highlight to Supervisor.
• Work closely with Supervisor to address performance and service gaps.