Title: Program Leader - IT Operations Technology Transformation

Remote

Job Description

Key Responsibilities

Program Leadership & Execution

• Own the overall transformation roadmap, integrating multiple workstreams with clear milestones, dependencies, and success metrics.
• Establish and run program governance, rhythms, and decision forums to ensure pace, accountability, and alignment.
• Drive execution discipline through active tracking of actions, risks, issues, and dependencies, ensuring timely mitigation and resolution.
• Ensure delivery of measurable outcomes aligned to reliability, scalability, operational efficiency, and service quality.

IT Operations & Technology Transformation

• Lead transformation initiatives across:
• Hosting and platform modernization
• Cloud operations and operating model evolution
• Observability and monitoring (metrics, logs, traces, event management)
• Network and network operations
• Apply AI-enabled approaches to IT operations, including AIOps, intelligent monitoring, automation, anomaly detection, predictive incident management, and operational insights.
• Partner with architecture, engineering, and operations teams to translate strategy into executable plans and operational readiness.

Outsourcing & Vendor Management

• Lead planning and execution of outsourcing and managed service transitions, including service integration, governance, and performance management.
• Coordinate internal teams and vendors to ensure clarity of roles, handoffs, SLAs, escalation paths, and operational processes.
• Provide transparency into vendor risks and performance, driving corrective actions where required.

Stakeholder & Change Leadership

• Build and sustain strong relationships with IT leadership, engineering teams, security, architecture, and external partners.
• Understand stakeholder needs and priorities; manage expectations and resolve conflicts across complex organizational boundaries.
• Drive change management and adoption by aligning communications, engagement, and readiness activities to the transformation roadmap.

Executive Communication & Reporting

• Prepare and present clear, executive-ready updates on status, risks, issues, dependencies, and mitigation plans.
• Communicate effectively at all levels-detailed, hands-on engagement with teams and concise, outcome-focused messaging with executives.
• Surface decision points early and facilitate timely, informed decision-making.

Required Qualifications

• 10+ years leading large-scale, cross-functional technology transformation programs.
• Strong experience in IT operations environments, including hosting, cloud, observability/monitoring, and network operations.
• Proven success delivering programs involving outsourcing or managed services.
• Demonstrated ability to lead through influence, drive follow-through, and maintain momentum in complex initiatives.
• Experience applying or enabling AI-driven capabilities in IT operations (e.g., AIOps, automation, intelligent monitoring).
• Exceptional stakeholder management, communication, and executive presentation skills.