Role Overview
Amplemarket is hiring a director-level Head of Customer Success. This is a full-time role in Richmond. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Amplemarkets premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago dont cut it anymore.
In todays environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You cant do this with 5 different data/sales enablement point solutions that dont share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization
You will be responsible for driving customer retention, satisfaction, and revenue growth by overseeing the development and execution of both customer success and account management strategies.
Your mission will be to ensure that Amplemarket delivers an exceptional experience to our customers, leading to long-term partnerships and expansion opportunities.
You will
Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks.
Align with Sales, Product, and Marketing t
Frequently Asked Questions
How do I apply for the Head of Customer Success position at Amplemarket?
Use the Apply button above to submit your application directly to Amplemarket. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Head of Customer Success position at Amplemarket located?
This position is based in Richmond. Amplemarket has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Head of Customer Success at Amplemarket earn?
Amplemarket has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Head of Customer Success role at Amplemarket posted?
This role was posted on June 2, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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